[Resolved] Vivo Mobile India — vivo y66/y55- auto switch off issue

Nimish Sonar

from Nagpur, Maharashtra

Address:

411015

Hi sir,

I purchased vivo y66 (Model number - vivo 1609) in april 2017 in pune. From june month onward, it has started suddenly shutting down without any reason. Then it shows black screen with vivo logo and don't start at all. Then i need to long press power button to switch it on. Since june month, it definitely shuts down at least twice daily without fail. Sometimes, during an urgent call or some work in app, it switches off and important call or work is lost.

Vivo y66
Phone model: vivo 1609
Imei code: [protected]
Authenticode: ce99c357

Also, facing same issue with another vivo phone y55 but not daily.

Vivo y55
Phone model: vivo 1610
Imei code: [protected]
Authenticode: 9a971400

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Sep 10, 2017

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Vivo Mobile India Customer Care's response Hi Nimish Sonar, please share your contact number and details on our official mail id that is [protected]@vivoglobal.com

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Comments

Rishab Maini

from Haldwani, Uttarakhand

I have vivo v5 s handset. My back camera is not working properly. I took my handset to rajpur road service centre dehradun. They did'nt gave proper service and repaired my handse temporarily. Which is again in the same condition as earlier. Therefore, i request u to take suitable action as soon as possible.

Vivo Mobile India Customer Care's response, Aug 23, 2017

Verified Support

Hi Rishab Maini, please share your contact number and details on our official mail id that is [email protected]

Ashish shori

from Mundi, Madhya Pradesh

I m ashish shori from dhamtari chhattisgarh i bought my phone in april 2017 In my vivo v5 phone videos automatic gets paused during playing..its so irratating ..plzz give solution

Vivo Mobile India Customer Care's response, Aug 27, 2017

Verified Support

Hi Ashish shori, please share your contact number and details on our official mail id that is [email protected]

Me Its

from Indore, Madhya Pradesh

I have vivo y55 handset it has automatically switch off and not start

Vivo Mobile India Customer Care's response, Jul 18, 2018

Verified Support

Hi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]