[Resolved]  Vivo — Mobile repair

Address:

Sector 137 Noida

Hi

Phone no - [protected]

I visited yesterday to repair my phone at Vivo service centre, sector 2 Noida service centre, After sitting one and half hour, they told the cost will be 4960 Rs which i accepted was ready to pay, then executive sitting there told it will take 1 hour to repair and they need money after repair. She said to wait for an hour and then they will give me phone back.

I was roaming around for 1.5 hour and when came back she said the part is not available. Then there were 2 points of my disappointment -

1. She did not call me that part is not available so i could save my time. Why the contact no was asked abd mentioned on the job sheet????

2. On the job sheet, it is written that customer denied to pay the amount so they cancelled my request. You can check the recoded video that i was paying money even in advance and Whereas the correct reason was part was not available and they did not gave me proper answer.

After that, they called me next day to come and get it repaired as the part has arrived at the centre. I told them to come for pickup and drop as I do not have time again to come.

They came and dropped the mobile after repair and gave the bill of 4000 Rs. I was not at home that day.
After reaching home. I was really disappointed after looking at the bill as there was no discount given and service centre charged 4000 Rs as a bill amount. Just giving 50 Rs cover and 10 Rs screen guard is nothing.

There was initially said to replace speaker and charging jack which was working fine and service centre trying to make fraud by changing these parts when these were working fine.

I need whole amount refund as a compensation.

I am really shocked that how centre is making money by making the customers fool.

I am really dis-satisfied with the services and shocked that no body retuned back on my below email which is really said. I am sure to file a complaint to consumer court.

Regards
Amar
[protected]