The phone was very lite and broke easily. We contacted to the service center and its been a month we are waiting for the parts but there is no positive response from their side. The mobile phone is very expensive but service center is not looking for our requests. Kindly take some action. The breakage was so unexpected and too intense that even the display is not working and speakers are also damaged. The service center promised to get the parts and repair the set but each time we receive another new excuse, sometimes parts not available, another time that parts will come in next week, parts are costly blah blah. Except excuses nothing have reached to us. It is very annoying to hear that such a big company vivo that sells such costly phones does not have their spare parts for repairment.
The company promises that phone will not break but it breaks even falling from a short height, completely unexpected.
I kindly request you to help and do something because it does not suits in professionalism. Was this information helpful? | 
