VLCC Complaints & Reviews

They offered coupons facility to provide certain services for one year. Its just been half a year and the services have been stopped even without informing the customers despite the full payment in advance.
Now, they are abusing on calls using inappropriate language.

I have paid full amout for body laser in the month of march., till now I havent received any updates from them, as in when can they schedule any appointment.
Also when i tried reaching out to them., so the centre is closed., no where to reach out to them on call as well
Kalyan center

I won't recommend vlcc institute to anyone because the metaphor ('hathi ke daant khane ke kuch or dikhane ke kuch or') perfectly suits to them. don't even dare to go to their institute because they perfectly knows how manipulate someone's mind, I mean they can even easily make my father to join their institute even when he doesn't know much about this field. they are this much manipulative people. they won't provide you any kind of placement this is just ### and nothing else, even if they ever sent someone to any kind of interview that would be just for sales job(inke liye placement ka matlab h kisi dhaabe mein bhi tumhari job lagwa do). total waste of money don't even think about wasting your time and money over here. I'm not from any kind of rivals and bla bla bla, I've studied here and I am very disappointed from my experience...

I had VLCC coupons which were sold through door-to-door marketing which I wanted to avail at VLCC Malviya Nagar.
I had a series of bad experiences which I will be listing below, followed by me paying INR 800 extra for the services when there was clearly a miscommunication.

1. I visited VLCC on 14th June 2021 as no one was picking up the phone and I wanted an appointment. When I reached there Ms. Priyanka told me that I can’t avail coupons before July.
This was nowhere mentioned in the T&C of the coupons. A lockdown was impending anyway, the pandemic is not over. It’s silly for a big company like VLCC to not foresee that and put it under terms and conditions.
Nonetheless, I told Priyanka that I am shifting to Mumbai on Sunday so I need to avail this.
She hesitantly gave me an appointment.
I told her the services I wanted to take were mani/Pedi and one more thing which I will inform later.
She tried to deny me of the 3rd service but I told her it’s given in the T&C.
She finally acknowledged that and insisted that I tell her right at the moment. I asked for half an hour and asked her to give me a call or her number since these guys were not picking the landline.
Her phone was discharged so she said she will call me later, she never did.
P.S: She had written down my appointment in a register.

2. On 16th June, I had my appointment from 4-5 PM. I reached on time. Priyanka was there at the reception and she denied the appointment. I clearly told her that I came 2 days ago and she wrote this in her appointment. She went to talk to the Manager/Owner and wasted 5-10 mins when I already had taken the appointment.
She came back and realized that I was the same person who was shifting and hence she had allowed me to take the manicure, pedicure.

3. It was apparently a dry manicure and pedicure in the coupon and I asked for details, which Priyanka couldn’t explain except for the part that cuticles are not removed in this process.
I asked her if I can pay a little more to get that done. She told me it will take INR 800 more to do the same. I had already spent INR 2400 on the coupons (I had bought 2 and it was going to get wasted for me cause I was shifting) and I was in no mood to waste any more money.
But I really wanted to get cuticles removed from
My hands so I told her that I want to avail myself a regular manicure and dry pedicure.
She misunderstood that I wanted both.
The process of manicure/pedicure started for me and my friend joined me so I didn’t pay attention to the steps of the manicure and pedicure.
I any which way, have never even heard of a dry manicure/pedicure and as I mentioned above, was not explained the concept properly.

4. Priyanka charged me INR 800 and took the coupons too.
The coupon price was INR 1300. So, I explained to her that in a way I am paying INR 2100 for the mani/Pedi which is bizarre.
I also told her that I wanted a regular manicure and dry pedicure, to which she said ‘maam maine socha aapne kaha ki mujhe manicure bhi chahiye’.
I told her that it’s her problem. She said ‘aapko rok dena chahiye tha’. I explained to her again that I have no idea of what a dry manicure/pedicure is.
I asked her what a regular manicure/pedicure is charged for. She said 1100+taxes - around INR 1300.

If the charges are the same in the coupons and system for dry and regular, what kind of cheating and marketing hoax is VLCC up to!!!

I would like to highlight that please don’t consider the consumer stupid, and don’t make the consumer feel inferior just because they are not paying in cash but coupons. The coupons are PAID FOR.
That’s what Ms. Priyanka made me feel and I ended up paying much more than I intended.

Request you to refund INR 800, otherwise, I will be sending this mail to higher authorities in your company.
I have worked in retail and I very well know what BAD EXPERIENCES and POOR SERVICE IS!

I would also like to mention that when I had it with Ms. Priyanka, I requested to talk to the owner/manager who was very understanding of the whole scenario. She let me explain the entire situation and offered me 20% discount. But I am not ready to settle for 20% discount.

In Feb 2020 I have get slimming package from VLCC Sharjah Branch for 20 session. I could able to utilize 3-4 times but pandemic has started and I have stopped and sent them message also and they was agree.

In January 2021 they have updated package almost is over and I have reply, my understanding they hold my package and we agree to start after vaccine in May or June ( pls check my WhatsApp chat with +[protected]

From May 2021 I try to find someone in VLCC and reception leave my message to manager but I didn't get call ! I was old customer of VLCC bur just because management and employee get changed I find this branch doesn't have system.

Finally I find Ms Hand number (+[protected] to find solotion, she is telling I should take other package to active my old package !

1. During situation our health is more important and goverment also asking us to avoid risk ..VLCC should refund balance money or active package

2. In the time of registration NO ONE has updated package have valid time ! It's not mention in invocie also!

3. VLCC is not care to call back after lot of call and message from May 2020.

Regards,

Hello vlcc team i had my VLCC done in noida sec 62 in november pmu they told 4months to finish the course my course is not over yet

I have paid for full body laser 7 session in HRBR layout Bangalore feb 2020 but due to covid i could only take 2 sessions.
Now i am in pune and telling them to transfer my package to Pune they are saying we have raised your bill in some other service so we cannot transfer your package and you can avail promised services in Banaglore only.
When i asked about bill in Feb 2020 i was told we will edit and give you bill in next visit.
Next visit was May end i was told accountant is on leave we will give you relevant invoice in next visit.
I am feeling duped by VLCC. My money is stuck they are not giving me service.if you cannot provide promised services kindly refund my money.
What kind of scammers you have hired as employees who promise something and then bill something else.

Hi, I am Deepa and I took membership package from VLCC and due to lockdown the saloon was closed and it's acceptable. Now all saloons are opened and businesses are actively running. I tried to reach VLCC AS Rao Nagar branch in Hyderabad and called up multiple time but no response. Soon my membership will expire and it's a big amount for me, I haven't utilised services of my membership. Atleast when the saloon will be opened minimum courtesy to be given to customers who are trusting ur brand an investing money. My request do arrange a call and let us know from when saloons will be opened or else arrange a call with whom ever required.

I booked some therapies and 5 kg weight loss and paid the total amount at Vlcc Jalandhar(Punjab) but now no one is attending phone and centre is closed so please suggest what should I do now?

It’s a humble request as to who ever is facing issues with Vlcc Jp-Nagar to reach out to us on[protected] as we ourselves are facing many issues and have a huge amount on money stuck with them.

They won’t take any action .
It’s time we take a step towards them and

Please reach out .

I paid 59, 000 rupees in February 2020, at A.S Rao nagar branch Hyderabad, for laser hair removal treatment.
However due to lockdown it got delayed which i understand. There is only one guy who performs laser treatment and he is incompetent in his work, after few sessions no affect could be seen and upon complaining at the reception, Receptionist always used to tell me that from next session we will provide a better service and we will provide you with the desired results. Now since few months whenever i call them for an appointment, they don't pick up the calls and finally i get a reply from them that there is some disputes at our centre kindly contact Corporate or customer care for whatever issues you are facing.
So finally i want vlcc to shift my service to another centre or provide with a refund.
[protected]@gmail.com
[protected].
Hyderabad
The branch i am talking about is located at A.S Rao nagar, Hyderabad

Not getting appointments as per requirement. They have take 6000rs advance for membership. I want my money refunded.

Dear Team,

My name is Nisha and i was a student of VLCC Lajpat nagar, i joined vlcc on 2018-jan-31 and my course was professional makeup artist, my course fee that time was 70k, i spoke with Miss Mamta nad Amrita, they provide me discount on that time and i submitted discount fee which was 63000. I paid my total fee by cheque. That time they told me to pay only 63000 full and final payment which was discounted price for the course.
So it's been two years and I have not received my certificate yet. and when i called them they said you have to make extra payment which was pending, i visited lajpat nagar branch and again they said you have made payment of Rs. 7000 which was pending.
I am not working. I have no money and Miss Mamta and Narmata told me at that time that your discount course fee is 63k which I gave them.
Now i want my certificate as soon as possible. It's your staff miscommunication issue they lied to childrens just for admission so that they can complete their sales targets.
So I am requesting you to give me my certificate ASAP.

This is Ashwini from Ghatkopar.. I had taken a full body laser service at VLCC Bandra nearly 2 years ago. However inspite of paying an entire amount we never got an upfront call for the service.. After waiting for long when we enquired about the same we struggled a lot to get appointment as they had only 1 staff for that service. After all this struggle only 3 sessions were given to us .. After the lockdown 2020 was unlocked we tried requesting for appointments but always got an answer that the staff is on leave and we will get back to you.. inspite of paying complete amount if this is the service we would definitely not want to go to VLCC for any service..

My name Geeta Rani student VLCC Ambala cantt subject name AMU

Dear sir
Please provide my degree

Respected Sir/Madam,

I am writing to file a complaint about the service that I was treated to in the VLCC, HITEC CITY (KONDAPUR) BRANCH, HYDERABAD . I have been taking laser hair reduction treatment for the last 1 year, each session it was treated by a different unskilled technician who knows nothing about the frequency they are giving me. Instead of hair reduction "my hair became thicker " now than previously, no one from the branch is responding to my calls. The branch owner has switched off her number, Her name is Jyothi .while taking money they mesmerize people with their words, but very poor services are given. The technicians are not aware of the laser machine and the frequencies to be given to customers .I am utterly disappointed with VLCC HITECH CITY .They are ruining the brand value of VLCC . I want my money back, I don't want to take any sessions from them, please transfer my services to any other outlet in Hyderabad.

Branch details

VLCC Health Care Limited No. 291/14/9/2, Bhasker Empire, Opp. Jayabheri Silicon County, Kondapur Hyderabad, Andhra Pradesh India Pin Code : 500032 Phone :[protected] / 57 GST No. : 36AAACC4808P1ZE

Bill No.: INAPHYD03PKG[protected] Bill Date: 01/02/2020 07:20:53 Name: Prathyusha Client ID: CLMC/20/[protected] Address: Mobile No.:[protected]

On a Whole i paid rupees 80 thousand rupees till now, it is of no use, please take any action or transfer my services to different branch instead of Hitech city

I will definitely take up these issues to the Consumer Forum and will make sure that I don’t visit the outlet and recommend anyone to visit.

Thanks & Regards

Prathyusha

I want my money back...y u guys are playing with d customer who made u a brand...dont do it ...I want my money back otherwise i will take leagal action...

I have been with VLCC UAE for many years now. The lat 2 years were the worst. I moved from RAK to ABu DHabi due to work. I requested to shift my file, but I have been told that it is expired and if I need to extend I need to pay extra AED 2500, I agree and asked to receive details on the remaining sessions before I pay. He center refused and asked for the payment first.

I had booked a facial package in January 2021 in Abu Dhabi khalidiah branch, I requested for appointments since then until April but they kept promising to arrange for one. Every time they had an excuse that they could not reach me. I am a client with slimming package as well and I tried to book appointments for facials while attending my sliming sessions but they insisted that they would call me to arrange for it.

I finally reached out to cancel the package since I didn’t use it and requested for refund but it hey refused with the reasons that they do have a refund policy.

I never asked for a refund on other packages for years where I really did not get the full benefits of the products and spent more than 40k with VLCC.

They are unprofessionals, not trustworthy and this aim is make money by any means possible with disregard for the clients needs and requirements.

VLCC you may make more money but I will never come back to your center again.i hope other customers can see that as well

I paid approximately 24 thousands with tax for full face hair reduction laser in patna shauna more zee saheb maket...she said we will give 6 session for this n I told her that I have to marry in November she said we will complete it till November...but now lockdown has cm...so I want my money back.

When i bought this product from nykaa it was fine for 3-4 days after that it changed its form and it was like hard cream lumps and today when i opened the cream after some weeks, the oil has settled on the top and cream is hard beneath it so i am not at all satisfied with the product and even my eyes are burning a bit because of its oil.