VLCC Complaints & Reviews

I went vlcc laketown kolkata for glycolic peel. They suggested me for tca peel for body and carbon peel for face. I already informed that my my marriage is after 30 days. They said it will be healed under 30 days. Now after peeling i got multiple pimples on my face. My complete body got discolored with scars. I have wasted my money and my special occasion got destroyed

Dear Vlcc team,

I visited Salt Lake Sector V branch Kolkata and booked basic weight loss services.

I wanted to enquire about cool sculpting service and the sales girl( Centre Manager) said some cool sculpting services and said the bill is around 1.78 lakhs.

I told her I am unable to pay that much amount at this point, please hold the confirmation if I am able to arrange the money I will see.

She told me to pay 70, 000 rupees and you can pay the rest in few days. I did that but I didn’t fill any form or confirmed any receipt.

2 days after that I got covid and I am already a COPD patient with osteoarthritis and my Obgyn recommended against it. Hence I requested her to cancel the cool sculpting as doctor asked me not to go with any extreme services for weight loss. I am a chronic asthma COPD patient and my doctor is asking me not to go with such treatment and it’s my body so I should not be forced to avail a service.

I didn’t avail the treatment nor have I confirmed that I can pay the bill yet the centre manager is not refunding me 70000 rupees which is my hard earned money and I have not availed cool sculp serviceer nor will I ever go for cool sculpting.

Kindly help me get a refund of my cool sculpting advance money as I did not signed any form, I am not interested in that service and my health professionals asked me against it.

I have enrolled for weight loss process in your organisation, located at newtown kolkata.
They have commited me to reduce at least 5 kg . But I have lost only 1.5 kg and they said that my course is over...

Kindly suggest what to do

Regards
Atrayee ghosh

I had paid about 60k but still now i didn't get any improvement on my face. I had been gone past 2 years in madurai vlcc. This vlcc doesn't hve any experienced doctors. No one knows how to do that. Everyone is come from local without getting any graduate. Here all are money minded people. Such a worst service i had ever seen like this clinic.

Vlcc preet vihar is the worst.
The extremely unprofessional staff, rude, doesnt care about your money, time or even your self respect.
Counsellor MEENAKSHI is so far the worst kind of person I've seen who talks to the customer like everything is their fault she has perfect excuses for everything whichever goes wrong. Instead of resolving the customer issues she goes on saying you should've done this you should've done that.
I purchased laser package in dec 2019, had 2 sessions, after that in March 2020 lockdown happened. One session was in preet vihar for the other i had to go to their noida center, Chandni is the technician in both the centers. In my first session i had severe breakouts on my back and my arms and on my chin. When i went for my second session i showed it to the dermatologist which was a lady then, she told the technician to ice the area after the session. Due to which i didnt face any issue in the 2nd one.
In 2021, for my 3rd session same thing happened icing was not done so i again had issues on my back, luckily on my chin it was lesser, however i managed to escape without getting the breakouts worse. On the 4th one they didnt have any slot available for the next 1 month since the machine is 15 days in preet vihar and 15 days in noida. Which obviously shouldn't be the case considering the name of "VLCC"
so they made me go to raj nagar extension center. Saying thats the only option as we dont have any slot.
There, the technician was different, she was rude as well. She completed my laser in 2hours including my eyebrows getting dont and the technician taking 20 minutes break and as per the last 3 sessions. Laser always takes 3.30-4 hours to complete the session. I ignored it as she said I'm fast dont worry

After 25 days, when i can see that the hair didnt shed off means the laser was not done properly in most of the areas. And not to forget mentioning that when i asked the technician to do icing she said we dont do it here and we dont have any option for it you should ice it once you're home.
I ignored that and came home.
After 25 days when I'm seeing that there is literally no effect before and after of the 4th session and acne as well.
I decided to contact my home branch vlcc preet vihar where i paid.
I called once, twice, thrice
3 times i left my number saying that i need to talk to meenakshi mam.
They took my number saying she'll call you. And that too not regularly. I called them thrice in 2 weeks.
On 3rd April I finally lost my cool and i vent out calling and telling them the issue i faced.
They said come tomorrow we will take this very seriously dont worry etc etc.
Today on 4th April i went there and the attitude and unprofessionalism of Miss Meenakshi need applauds.
She talked to me an my mother as well so rudely that you should have called us when you had the problem with technician. You would have this problem with you.like its not their mistake that the technician didn't do it properly and she was covering up for Rekha ( which i guess was the name of the technician in Raj nagar branch)
She was covering up saying no no she's fast, its doesnt work like it. When i said that nobody told me about thick or thin hair which you're telling now at the time of payment. She denied saying thats not possible. She called me literally 7 times on my dad's phone as it was registered. She called 7 times on the day of payment saying this is the last day of offer xyz.
She backfired every grievance i had making me guilty that I should've done things correct and its my mistake.
She was not polite or apologetic that i faced any issue or i had breakouts ln back.
And they have a male dermatologist. You guys do laser on daily basis. If somebody gets and infection or issue in intimate areas, who will see it? A male doctor? She totally denied that thry never had a female doctor ever.
And i quote her: "Mam kisse mil aaye aap hamare yaha to koi female doctor thi hi nahi kabhi" too rude which is not true, unless she made us meet a random lady from the parlour saying its our derma when we visited first time for laser consult.
And when things got out of the had, she's too proud and i said mam i dont want to deal with you anymore i am going to contacting the main vlcc higher authority.
And i quote her again: usse kya hojayega mam?
I left telling her its the worst salon experience I've ever faced.
This is not done.
I either want my partial money back or i want that laser session repeat in any other center where she has no connections to, because i know if i ever go back she'll take revenge and ruin my skin.

On 27th March i booked an appointment with VLCC as rao nagar, Secunderabad, Telangana.
I informed them i have Paytm voucher of rs 500.
They booked my appointment for 28 March 2021, 3PM.
I reached there and asked for template, they told me that there is no template available and they told me cost of Facials, haircuts and other services orally. She increased price of everything saying GST at the end at the time of billing.
Bill of rs 2945 the receptionist told me orally and she deducted rs500 (paytm voucher) in calculator and told me to pay 2445.
I asked her to give me bill, she told me we dont have that facility but you will receive your bill via Message.

Today, i received my bill and i see they have not given me the paytm rs 500 discount,
They lied to me.

I am attaching screen shot of the bill they have sent me and the voucher screen shot.

I have number of packages across beauty, pedicures, hair, laser and wellness worth lacks. However due to pandemic for the past one year I have not been able to take any of the services. I received an sms stating few days back, that within 31st March 2021, I have to buy any other package worth 17700 to keep the existing packages valid. 1. Is this really issued by VLCC because I am unable to find any information over the Internet
2. I am not stepping out of the house due to health issue, and not sure when I will be able to take any of the services, so my packages worth lakh will expire if I don’t buy yet another package?

The staff of VLCC Shillong are not at all trained in customer behaviour cause their conduct is highly ‘unprofessional’ in particular a staff with ‘red curly hair ‘ with a black cardigan.
She was extremely rude and uncooperative

The maneger of institute given me all the wrong information and take 10000 fee for registration and when I went to check the institute nothing is like that what she said

Complaint against VLCC.
I was being cheated by the services that they offer me. I went for a facial. They explained to me about a skin facial plan where I was promised to get the service which I asked for with some offers. However, I didn't get the desired service instead of that they gave me something skin treatment. I am not sure what it is. And they don't explain their product and the timings. They charged me 25 thousand rupees. I want a refund.

I am Sherine Raafat old customer me and my husband over ten years for Vlcc
First in Sharjah Buhira branch then Dubai Shaikh Zaid road branch
The branch supervisor offered me services Misotheray and i met the doctor and she explained to me last year
Then due to covid did not take it
I am already on regular program for heating and thermo slim
She reminded me again and kept following up with me to join miso therapy
They called me to pay online for discounts and sent me multiple messages
I paid 3150 Aed online on 2/3/2021
Yet i went for first session, another dr saw me and said that this service is not fit for me since i have Rheumatoid arthritis
I asjed them to refund since this is not my mistake they already new my case and first dr didn’t say it is not suitable for me
Now about three weeks and i am in circles they are not refunding my money

I will complain to DHA and to customer rights in Dubai Municipality of the head office not take appropriate action

This is not acceptable and against the Vlcc reputation and Dubai laws

I am not eligible to this service and this is the brach employees mistake not mine

Last month i paid for various dermat procedures which included masseter botox of 60 units..while performing the procedure i asked the dermat to insert 30 units on both sides to which she told me the remaining product we will insert next time, to which i agreed. I knew that she has not given me complete 60 units..However when i asked the sales person incharge as to how many units of my product has been inserted she said complete 60 units to which i was surprised..its been one month since the procedure and my masseters show just a tiny tiny change...i have been taking 60 units since years and with 60 units the masseter goes completely, so i know that they dint use 60 units..my look is incomplete and weird looking cause of it...i can touch and feel my masseter still there and its looking awful...after paying a huge amount of Rs. 94000/- at one go i expected professional service and not cheating or fraud...i either want my money back or the paid procedure to be performed at the earliest.

I paid advance payment for laser because of your fake adds. Now u aren't give any laser appointments for me. Pls don't cheat people. I think u are a group of frouds. I am complaining about vlcc muscut. Completely disappointed with ur costumer care service.

I visited the VLCC wellness centre, Gk2 in month of Jan '21, and gave the amount of Rs.35, 500 to them for service of COOLSCULPT treatment which was to be executed after 4 days of visiting them.They failed and refused to give me the service for which I paid them due to medical condition I have on my skin.

During my consulation visit, the consultant Ms.Pratibha in her 1.5hours of discussion about side-effects of the service, pros and cons, she never mentioned about any refund policy or did not make me meet any doctor who could tell me during the first visit itself, that they cannot give me service due to medical reasons. Hence, I would have not paid them on on first go after endless conversation. Instead, she emphasised more that VLCC do not work for money but customer satisfaction.

But on the day of service execution, the doctors there at the centre refused to give service reasoning it medical condition. And now they are not refunding my money back for the service they have refused to give. They are giving NO REFUND POLICY as an execuse.

They have done huge fraud with me and have cheated me by taking my money and not giving service for it and enforcing me to take their product in return of the amount i paid or gift the credit note to relatives(like seriously)

Its highly stressing as haraased by VLCC, and hence it is adding to my depression, as I have to make the payment for my ongoing medical treatment for every month which is way too expensive.

Kindly RETURN MY MONEY BACK

Hi Team,
I have been following up with VLCC Andheri West branch since last 2 months to transfer it from Mumbai to Indore YN road branch but there is no proactive response since 2 months. I have also sent multiple emails on [protected]@vlccwellness but there also no revert since 2 months. My package was 6kg + 6 TS and, 4 body therepies. Till now I have visited Indore branch 2 times and followed up with Andheri West branch multiple times, but no support from Andheri branch.

My mother has taken the family card worth Rs.10000 from VLCC indore branch near RNT marg. From last two times same thing happened. there is this girl Vandana singh she misbehaved with my mother and panicked her by saying her card got expired even though balance amount of 6000 was left in the card. after showing her the image of the card in my mother's phone and after rechecking multiple times from beginning and intervention from the other staff at vlcc miss vandana got convinced that balance was there in the card but afterwards She stated that the treatment taken by my mother will not include in the card. though my mother has taken the same treatment and paid you guys using the same card credits before. We visit your salon for the relaxation purpose but inspite of paying you guys prepaid in advance we gets worst service

VLCC staff members pooja and Jeel did fraud with me of worth 76k. They convinced me to take two fillers for eyes. I had already paid for it but their service was useless. I had pain for almost two weeks but I didn't get any result. After that they Had taken my salary slips, account & pan details and taken loan of worth 41k. Now they're not picking my phone and are not available for talk. I have lost my money and from last 3 months I m going to bank. I will do police complain now.

Please never ever go to VLCC. Be safe and secure. I want to give 0 star but it is not option here.

Hello sir, I have 15 sessions for the laser from VLCC center, but the result is equal to my first session, otherwise I am getting the result is a waste of my money.

Hy, This is aradhana singh chauhan i am taking treatment for my face acne from VLCC Indore scheme no. 54 centre. I am very disappointed by the service i get here. One of the staff named khushboo who is so rude and cancel my appointment without even telling me. This is not the professional way to treat the clients. So disappointed. Very poor service

I joined VLCC by paying 60k for a beauty package later they suggested me for a sliming package of 20k which i agreed at that time. Just one day later i confirmed them back that i dont want that slimming package and after a long discussion they aggreged that they will refund the amount 20k by cash to me. this has happened to me on September 2019, when last time i discussed with them on 2020 june they said they need some time so i let them have, but now 2021 jan, every time i go to them or call they only say that they have no fund so, they can not refund to me as corona has effected them. And now they even dont pick my phone. kindly help me on this matter.
Concerned person - Swagata and Deboshre saha from that branch i had all these discussions with.