VLCC Complaints & Reviews

This is regarding my complaint on VLCC Punjabi Bagh for the services and counselling I availed on 11th of January 2021. I went there for a makeover of my hair and for enquiring about the treatment regarding hair loss. The hair stylist Imraan, gave me a wonderful haircut and during the process suggested that I check out their h-gro program that was giving magnificent results to the clients. He suggested that unlike his other clients, who were taking up to 10sittings and had wonderful results after 5-6 sittings. He literally vouched for them and said that approximately 6 sittings would cost me 1.2 lakhs. I asked whether any offers or payment installments would be available. He said that the best thing is to put it on a DIVA card so that I can avail the 50% offer that would cover PRP treatment which will give increased efficacy. He said if instalment type payment and if I didn’t want to do it in credit card-then they had the Bajaj finance capital service and many of his clients availed it. He called in the person who worked for Bajaj finance, and they said I have to download the app and he would check whether I was eligible. This required at least 2-3 OTP to be generated back to back. None of the OTP messages said the function of that OTP and had a standard template, so I didn’t have any suspicion.

Meanwhile Imraan told me that there is an hyaluronic acid treatment that has amazing results. He said if I would pay 3.5 lakhs in the card, then I can avail services worth 5 lakhs which would cover this hyaluronic acid treatment as well. When he said that it was 1.6 lakhs, I was hesitant and said I didn’t want it. Upon this he showed me some before and after pics- 2 people of foreign origin and a third pic explicitly had google lens written on it ( because he tried taking a screenshot of google images). This is when I got super skeptical. On reaching the billing counter around 7.45pm, I asked them to give the bill of services I availed that day- a hair cut, a hair gloss treatment and a pedicure and would come back at a later time to discuss the treatment. At this point Imraan, center manager Zeba and the bajaj finance guy told me that they already transferred 1.2 lakh through the last OTP. I was very upset and said it was not acceptable. And said I wouldn’t want to take any more money from Bajaj finance. Upon this they said that it is not reversible and if I paid down payment of 44, 456 they would try and see what could be done about it. They did not give me any bill then – even for the services I did that day and said they have to speak to their management.

I waited for an entire day and called them thrice -after which two separate bills of DIVA card- one card of one lakh and other for 50, 000 was issued excluding tax ( this was only sent next day evening after many calls). Every time I called them and asked the details or the bill for that day's service- that would simply tell me that it would be added to the book allotted for each person’s DIVA card and I could take a pic of it on coming to the centre. He sent me a before and after pic of the clients who had taken the service and said that results came after 6 sittings. Sensing the lack of transparency, I called the PUSA branch of VLCC and checked VLCC’S website to understand that H-gro was launched just two and a half months back and it was impossible for people to do 10 sittings in total (one sitting every month) to get their desired results. I asked about the dermatologist’s contact who did this procedure in the centre, so that I can clarify my doubts. Imraan said it was not feasible. I asked for details of the treatment- he just sent me the screenshot of the poster of that treatment. I asked him how I could enroll for a service with only this much details. Then I also realized that in diva card services are added on MRP and not on offer price that the centre otherwise gave its client. This ensured vlcc gets a bulk amount, whereas a customer has no benefit of a card as everything was on MRP and hence there is no advantage of an extra 50% amount that is credited to your DIVA card. This time I realized that I have been tricked. I asked for a refund – and they told me it is refundable. They didn’t care anymore as the amount had come in and was locked with them- whether I did h-gro or not.

I thought of posting this story on mine and my husband’s facebook, Instagram and with a link on my twitter handle addressed to VLCC. The commission or incentive system that you promise to your staff on luring your customers causes them to be deceitful about the manner, methods and way in which customer buy the services. Sharing on social media platforms would make sure that no other customer becomes gullible to this scheme as I did and it will create a general awareness. Then I thought, I would try the customer grievance cell and see how this can be resolved. I have some of the conversations on whatsapp, the screen shots of which can be sent to you on request. You can look into the cctv footage of the reception as the OTP issue and involuntary transfer of the amount from Bajaj finance was done and later admitted by the staff right there. I am attaching the bill ( I have not taken any treatment so far in the card ) and looking forward to your call regarding the refund hoping that it can be solved at the earliest.

All services are literally Amazing.As I took service of full bridal package for engagement, pre bridal, and bridal.Every Staff member are supportive and cooprative.Thanks Onkar for hair spa treatments, Shubra for pre bridal services, Virendra for menicure and pedicure, Sunita for body spa treatments and thanks to Suman for mind blowing- makeup.

But my experience for bridal makeup was worst no doubt makeup artist has done awasm makeup but management suggested to stop makeup in middle for other clients and I wait for for approximately 45 minutes. They also forced my faimly member to remove our things from Room for other appointment even my and my sister's makeup were under process. Services offered by them on my precious day of wedding were wrost.And due to that we faced alot my faimly members wait alot for me. Photography were not been done properly. I reached venue late . And the most important thing that even after saying and requesting many times directly to management people they didn't taken any action and due to that at last my hair style was not so good as both side partition puff were not same and she has not even have enough time to give touch-up due to that my wedding photographs has been impacted. I thanks to Suman and Onkar for their support for makeup but unsatisfied with management. And I also not even received any response even after giving after my this feedback directly and on their portal as well.kindly consider me for reference and provide me result .

I logged my concern many times but not get relevant responses. I logged review in Google, mails etc.since tried so many times since last two years

Komal vaish
[protected]

I paid 20k but no bill yet and neither services started
I want my money back

, i have availed one service call tca peeling on my knees from vadodara, racecourse branch.And it cost almost 8k to 9k.I am regularly taking the session even from the doctor past 6months, but not even 1 time it got peel, than what is the reason of doing that.Your executive there meena give proper service till the time i was interested with buying other service as well, after that no one is interested in my problem.I am just fedup of asking for the result but no one is bothered there.Please help me for my amount reversal orelse i will take this case to customer forum complain.And i want my money back not any other service from you.Please update me on urgent basis with positive response.

After consulting from the sadashiva nagar branch manager to give the best which suits my hair, she recommended to go for the kerafusion as it gives the smooth straight and nourished hair for next 60 washes. Which costs for 4500+products costs around 1500. After treatment the effect couldn't last even after the first wash. My hair was back to normal with the same wavy texture and frizz full dry feeling. I'm completely disappointed from vlcc. Plz process for the refund.

The VLCC Saheednagar Bhubaneswar Odisha has done fraud of amount approximately Rs 15000/- and not giving the service and in turn misbehaving with the customer. I request to the Police to kindly give strict punishment to such fraud company and refund my money immediately.

I started with a service of loosing weight
I’ve just attended 2-3 sessions at Punjabi Bagh vlcc New Delhi 110026
And more than 10 sessions are still left
I was able to attend more sessions as my father was ill then later he passed away all the money we had and savings we had we’ve spent it at hospital now I’m asking for a refund at vlcc as I want money the manger completely refused.
That’s so rude that even in a case where someone has died there’s literally zero humanity zero.
They ain’t refunding my money.

I had a falling hair fall problem. I went to vlcc noida centre for consultation. I was advised by a customer care executive that I need to undergo prp and mesotherapy session for treatment. As I was not so aware about the treatment I was asked to pay money before any treatment starts.
. I opted for Emi so bajaj finance loan was issued to me for the same .post initiation of Bajaj finance on 23 November 2020 I was asked to visit vlcc centre after two days .The dermatologist after observing my scalp told that I was having dandruff so treatment can start only if my dandruff goes.however I wasn't sure about the condition of my scalp. Day by day my condition worsened and
I was having some other issues over my scalp, there was itching and irritation over the scalp skin so I went to see another dermatologist who gave me medicines due to inflammation in the scalp and advised me not for prp or other process due to infection.
I want to know is VLCC charging and pushing customers for prp without scalp analysis. Why I was asked to pay money in full or emis if I was not a suitable candidate for PRP .it could have been a cost on my health.
I request to kindly refund my money and stop any further deduction of money till I feel better in my health and risks involved in undergoing such treatments should not be advised till a customer is fit. VLCC executive extorted money from from me without any dermatological recommendation.
I request to kindly refund the money and foreclose my loan account as soon as possible.
Namita kumari

I've availed slimming + beautypackage in sep 2019, which was a big mistake from my side, i swear I'll never ever choose vlcc neither recommend anyone, it was a slimming session, the session itself is completely fraud you guys are making customers fool, when i requested for cool sculpting, staff told me she is ready to give but machines are not available, then why you guys assured for it, your staff never bothered to even give me a single call of concern, many a times i requested for a refund, no good response came, when machine came then rates where touching skies, there is no refund polices in this centre, fooling me since 1 year, next 15days I'm getting married and in such Busy situations also I'm facing there harrassment, staff are very rude, Ms Prathna Agnihotri, handling Raipur Centre she doesn't even know how to talk to a customer, they don't have anything in proper format, everything they are writing in small manual diary, small parlours are way far better than them, literally pissed off, wasted my 60, 000rs. I will never ever recommend vlcc, I'll also make sure no one like me will get stuck in such frauds

I am a ten year old client of the NFC branch in South Delhi.
I renew massage package with Maya the Ayurvedic masseuse every year for last ten years. As I have spine issues, I find her technique extremely comfortable and feel safe with her.
I was told in July that she was joining but to date neither the management has informed me nor are they helping me in any manner. I wish to discontinue my packages of massage and Laser and the equivalent amount be either refunded or be converted to beauty visits.
The staff at NFC should be taught ethics of handling disgruntled clients.

It's been more than 3 months now since I had placed a centre transfer request at VLCC hi-tech centre Hyderabad. I have paid the entire amount of 18k upfront and to this date, they haven't initiated any action. It's a simple request as I want to resume the services in Delhi, but they aren't doing anything. I feel cheated and this is mentally exhausting. What about there money back guarantee, I want a full refund.

I paid a hefty amount for a package that included peeling sessions, prp therapy and laser sessions at VLCC Model Town..The time sought for multiple sessions was 3-4 months ..however it's been more than a month and we have received only 2 peeling sessions ..the staff is always citing the lack of availability of doctor as an excuse and also not responding to our communications..the skin after sessions has only deteriorated however they are turning a deaf ear to our complaints..we may kindly be provided sessions as per your promise or refunded if doctor is not available with you

I am a frequent visitor at VLCC, Sigra Varanasi for over the last few years, almost half a decade really and haven’t really had such terrible experience before and hence kept going back in for my services here. Just in the last month I’ve booked services over 5 L towards my wedding prep and into the slimming as well as dermatology services too . I was advised to undergo a session for back pain management by one of the therapists here and I seeked the Physiotherapist in the branch for the same, after weeks of turmoil of her dodging even setting up the appointments even though I visit there daily for slimming services, she finally gave me one for a day and simply dashed on the appointment date, no calls, no prior information, was in the centre itself busy doing nothing and apparently couldn’t even find the etiquette to inform me right then either that she’s cancelling the appointment, asked another therapist to let me know . Rescheduled the said appointment on her own whims and fancies without even once consulting with me or bothering with my availability. What a pathetic experience for a repetitive client. Other services are good but the physiotherapist definitely needs her priorities checked .

I was fleeced at Gk 2 branch, New Delhi by Pratibha ( Branch Manager)& Nidhi Pipnai (Slimming Head) These women pushed me to go for cool sculpting & Thermage at their GK 2 Center promising to convert the cost zero intrest EMI .

1) Thermage treatment was complete waste of Rs 80, 000/-

2) I was charged Interest & GST on intrest of about 11000/- on EMI conversion. I

After 1 st EMI only, I communicated it to them of the intrest charged & they promised to take care of it as the transaction was supposed to be at zero interest.Now they are asking me to use services worth that amount, when I am completely dissatisfied with the earlier results .

3) Also after spending close to 2.1 lakh rs at the center, I was promised of reward points which I could use in future, but there's no trace of these points .

An organisation is as good as it's people .

Be very careful of your dealing with these unprofessional women

I have joined VLCC Kochi kerala on october. And they told that at the tume of joining in weekly minimum 3 sessions.But in this covid situation I have hectic work cant go to 3 sessions in week days. So I am sking for them them weekend sessions.But saturady I am asking for sessions they dont give the sessions. And I had lost my two months time.They act as very arrogantly. And I am not received Invoice also. They told that invoice sent through Sms only. They are not willing to give hard copy of invoice.Now I want to stop the same and asking my refund. Staff act as very arrogantly and now they dont reply to my mail also.Two persons called from corporate office and they arrogantly told that fund is not refunded. But one of the staff promised for fund is returned I had already share chat history also. But they were not agreed the same.I have a single mother. In this covid situation around 12 hours we are working for live. How a company cheating the people like this. Please any top management interfere in this case. Otherwise staff behaviour is directly affect your business also. I am not using your facility. So please dont hold my money in unnecessary in this covid situation. Seeking any top level managment interefer and solve this issue. I had contact so many ways. But no one give proper solution. Your customer care team will give Mrs. Nidhi kapoor mail id. But she is not responding till the time. No one act with responsibilty. Every one told that we have refund policy. But I am asking refund because I am not using your facility. And invoice is customers right. They told that they had mentioned refund is not avialable in Invoice copy. I didnt get any invoice how I can read the same.

I have joined VLCC on october. And they told that in weekly minimum 3 sessions I have. But in this covid situation I have hectic work cant go to 3 sessions in week days. So they promised for arranging weekends. But saturady I am asking for sessions they dont give the sessions. And I had lost most of the days. So I want to stop the same and asking my refund. Staff act as very arrogantly and now they dont reply to my mail also.

Hello
I booked vlcc, Model Town, Ghaziabad, for my engagement party make up, which was supposed to be held on 26th November. I was asked to pay the whole amount in advance which was Rs 10, 000 . But unfortunately my fiancé has been diagnosed with covid 19 due to which the whole function stands cancelled. I requested for money refund as I have not taken any service neither any special arrangement have been done for me. But they outrightly denied refund stating that there is no refund policy.
In times of covid everyone is offering refunds but they are stating that their policy is greater than this unfortunate pandemic and people suffering due to it.
Kindly look into the matter
I hope it gets solved without involving legalities

Incident - 2019 May onwards

No client number.

I would like to raise a complaint against VLCC for misguiding and cheating me after being one of their customer, had the worst customer experience one can have as I have taken beauty packages worth over 4 lakhs and have not once got the results that were promised, the products and services they have are cheap and don't think it's even FDA approved. I want refund from them on all the beauty services I have paid for. The services done by the specialist were terrible, and the management in Bangalore HSR was pathetic - multiple doctors and managers were changed from Dr. Reema, Ruby, and the customer was never contacted once the payment was done. The services were automatically reflecting in the system as taken when I as a customer has not even consumed, neither have given my signature. And now most of your centres in Bangalore are closed or barely functioning due to the pandemic. The only thing I liked was the hair styling service done by an hairdresser.

No proper receipts or payment documents were received in my email either as that was informed to me, but since I considered the company as trust worthy and been in the beauty market for long, I did not follow up.

I have emailed their customer support in August post the lockdown had started to lift in phase wise.

I only got a call from them in October on the 21st, wanting me to reconsider and take the same services again. Which is useless as those services are ineffective as they did not wish to refund the amount. Clearly, I have been cheated and they continue to do the same to numerous women who tries to put their trust in that brand.

Below is the services I have paid for:-

Beauty Services
1) Cool sculpting - abdomen and inner thighs ( 2.4 lakh) - Misguided information - EMI's are still being deducted from my account.

2) PRP + Meso(Amino vitamin) for hair - only 1 session was done since 2019 June. 44, 837/-

3) Voluma for face - paid in 2019 may but not consumed yet.

4) PMU done by DR.Mahua (Priya) in 2020 March - 17 but zero results achieved.

Customer details.
Cristiana Rachel Dean

I am Surya Swetha K. I have booked a bridal makeup package for my wedding on 17th April 2020. Have made total payment of ₹17000 in advance on 9th March 2020 at VLCC Magunta layout, Nellore, Andhra Pradesh.
I have been asking them for refund from May 2020 but they are neither responding nor willing to return my money.

I took the package from Vlcc Nasik for weightloss in March 2020 but due to corona center we’re closed and as I am from dubai I was moving back so requested for refund and center head agreed on this and this went for a month and then suddenly they said it’s not possible then they suggest my package to get transfer to dubai and I agreed on that also but after two months they again said it’s not possible and suggested we will give you family card so your family member can use any of the services within that amount but now when my family member visited the center they are not allowing them to use it and again they making us wait by giving false hope that it will be sorted I am tired of this and now I want my money back or else will sue them.