VLCC Complaints & Reviews

I had issued a vlcc family card from pune magarpatta center on 8dec 2016, which would give me services for 20k.
Due to unavoidable reasons i had to move to chennai. Myself and my parents have been member of vlcc for almost 4 years now. I have been requesting them to transfer the card to chennai center as there is 6500 pending on my card, which has to be used asap, i have also spoken to center incharge in chennai and she just requires a mail from pune center to give me the service... I have been requesting them literally. But all i get to hear from past a week, family card cannot be transferred. If that was the case, you should have strictly mentioned in the card when you issue them to your customers and moreover the pune center representative wants me to travel down to pune spending 10k and avail service of 6500... Awesome... I wonder how senseless they can be... Not realising what a loss it would be for me... It must be a small amount for you vlcc because your turnover would be in crores, but for me it's hard earned money you see...
Either refund my balance or let me avail the services from chennai center...
Just give me a solution instead of telling me it's not possible!
What do you want me to do? Beg for your services even after paying you the amount?

This is sad how you treat your customers... You are just making bad name of yourself with your so called rules and drama

Ordered body lotion as winter is coming and there is 30percent off on vlcc products but received the product very near to expiry.
When i complaint they give me coupon but the coupon is used without applying discount so next time i was not eligible for the discount and have to pay more than other customers are paying.
Every time i ordered the product they give near about expiry last time when i ordered they give fresh product but in damaged condition when i complaint firstly they don't give answer than when my complaint is brought to notice this time they want to give me less amount coupon. I claimed the coupon of higher amount because everytime i have to pay more as i was not able to get the discount they don't consider my concern and not giving me coupon of more amount. They are playing very safe and from all sides they are considering their issue not considering the fact that because of their mistakes everytime i have to pay more amount which i would have claimed as discount if i ordered fresh and they give me proper product.
Very unsatisfied.

Hi i'm shikha joshi from kurukshetra. I'm complaing about salon 62's owner's rude behavior and bad services. Parlour is authorized by vlcc. Parlour issued paid cards for promotion but whenever customer calls for appointment on card they always say rudely that we r busy we can't give service. When i complaint about this owner behaved very badly and used abusive language. They say that we don't want customers who bought cards. And said dafa ho jao etc etc. Plz see this matter bcoz they r spoiling name of vlcc. As i know vlcc gives very good service and always takes care of their customers.

Client name: itee yadav
Service : full leg laser
Desirable solution: full refund

Complaint: i enrolled for full leg laser for 6+1 sessions
Even after 3 sessions, the results were negligible (As i have already done laser for other body parts from other service provider, i know the quality of results after each session). During the first 2 sessions, i was told that the effects would be drastically visible after 3 sessions and i was told to be patient till then and get hormonal test done and parellely give a good feedback for the meantime as the bad results could be because of hormonal imbalance. I had told them that if harmonies were an issue, results with other service providers couldnt be good. But still i got the tests worth 3k and the test results were fine. But even after the 3 sessions when i had results equivalent to 1 session (Along with clear results for hormonal test), i was upset. When i reached the aundh center, pune at the time for my next session appointment, i was told to wait for almost 45 min because the doctor had taken out of turn appointment. On being asked for a complaint register at the center for bad results and lack of professionalism, i was told that the center has misplaced the complaint register. My 4th session was reasonably ok in terms of result of 1 session. But again for my next session, i am not getting an appointment. The centers do not have laser machine for half the month (Which was not told during the time of enrollment). The doctor told me that she would check the schedule diary and get back to me in 2 days to cater for my next appointment as i was of of town for my marriage preparation. I did not receive a call back for almost a month. Now when i call the other center (Bhandarkar road, pune), the one with the laser machine for the remaining month, i am told that they will ask the doctor to call back. I have been calling them continuously since 5 days and no call received.
Out of my 7 sessions my 5 sessions (Including the upcoming one) are already wasted either due to no results or due to delay in appointments (N number of reasons provided by your staff). I have paid 30 k for these sessions. This is not less that a money that one can ignore such kind of a behavior.

This incident has taken place on 21/11/2017, in morning at 9:30 am we placed home delivery request of medicine to wellness forever salunke vihar store, before placing the request we confirmed the payment mode and also whether it could be delivered to our area, the chemist confirmed the same, then assuming the service are good we were waiting likes fools and the after calling n number of time the medicine were delivered at 2:15 pm.
And the way the female chemist was speaking to my wife when asked for store manager "o sir lo isko sirf manager se baat karni hai".

I ordered 2 products from vlcc personal care on 16th october 2017 and paid the cost of items rs.224/- through mobikwik. The order no.119809. They only sent a receipt to my mail id then after no information. I tried tracking it also but it only shows that the product is shipped through holisol. On contacting holisol they have confirmed that they have not received such a consignment. I have send a complaint to vlcc customer care on 3rd november but they don't send a single mail regarding the information. The service they provide is worst. Kindly take necessary action for the delivery, or if they unable to deliver the items please return the money which i have already paid.

Resmy

Once my sister visited vlcc jodhpur park branch before her marriage for full body wax. While undertakingetting waxing the lady erroneously waxed a part of eyebrows. On protest all if them misbehaved with me and though i was given minimum compensation but my eyebrow became odd looking before my marriage. The centre manager even called persons not belongin to the company to handle the issue. More over the manager is not amplty qualified and presentable to handle the issue.in future will never avail your service with such unprofessionala. Even an ordinary salon appoints some quality staff.

I am a client of vlcc - chennai - alwarpet branch. I had paid for laser hair removal rs.25000- (6sessions). I had taken only one sessionin august month of 2017. I had paid them half of the amount of rs.15000. I was unwell continuously and was unable to travel. I have severe leg pain and other health problems and had been continuously visiting the hospital. So i requested them to cut my one session treatment amount and refund me the rest of the amount. But they are not giving my money back. I feel cheated. There is no transperancy which we get like in other health and wellness clinics.

On 23 aug, i made a booking for full body laser hair removal for my wife. At the time of booking, they did not tell anything about any complications during pregnancy. I made the full payment of 60000. This was in the aundh center, pune.

On 28 aug, on the preliminary counselling, the doctor said it is not advised during pregnancy. Since we were planning to conceive, we said we do not want to go ahead with the process. Nothing had been done so far in the name of the process. Only the payment was done. No sessions.

First, they said it is non refundable.

Then they said they can put it on hold during pregnancy. But since it was not known how long it would be before we decide for the process, we refused.

Then they said to take vouchers. It was not a small amount so we refused.

The doctor who sold us the package has left vlcc. Her name is manisha.

The head of the aundh center, named nisha, was less than helpful and always blunt even when i had already been following up for four weeks when i first talked to her. Not even a friendly voice.

She refused to even try. I mentioned i would have to submit a consumer court complain but no use.

Since then, i have been trying to work the cancellation through the customer service but they always only deflect. No response from their customer service mail ids.

I ordered 3 products from vlcc personal care on 2 october 2017. They only sent a receipt to my mail id then after no information. I tried tracking it also but it only shows that the product is in process. It has been one month since now but i only called to know about the product. When i third time called they informed that product is out of stock then i only called them for each and every information they don't send a single mail regarding the information. Many times they also give some stupid reason tor not delivering it at a time. The service they provide is worst. Yet it is not delivered they are continuously telling me the same thing, asking about the order no. I don't know how long more they will take to deliver to my address.

Hi i was a regular customer of vlcc delhi but as i shifted to jammu now vlcc jammu gandhi nagar is a very poor in providing its service. I wanted to had a hair color but they are self confused and do not know how to color properly. They do not have even 3 different hair colors and gave me a choice for 2 to select in fashion color. The vlcc brand name is spolied here in jammu.

My order number is 76190. I have placed this order on 23 september and today it's 27 october. Vlcc status is that my order is shipped and when i tried to track my awb at holisol, it says that there is not such awb number at there end. I do not understand what the hell is going on. I have paid rs 1835 and vlcc is also blocked my calls.
I need my money back or the products.

Serious complaint-immediate action required
1. History and background

• my name is nita mahanta and i am a client of vlcc mahalaxmi layout bangalore since 2010.
• in 2010 i successfully underwent a weight loss programme and my respect for vlcc was very good.
• based on my experience in 2010, i again went through a weight loss programme in 2015. But i am sorry to say and put on record that i was burnt in my right waist due to excessive heat from the cello treatment. One shiela (Currently on rolls) provided the treatment. It was a very painful experience and... Also manager gargi kapoor and ruby charging extra money even didn't give me any receipt against my treatment.
I want immediate action on these girls.

Regards
Nita mahanta
[protected]

I had visited to one of our local area salon, after getting the leaflet at our house. As they mentioned that they are trained by vlcc, i went thr with full faith. But after seen the atmosphere and the ill literate girls and the owner itself i want to see the certificate of vlcc. But they dont have any certificate. She allure me by asking few excuse.

I am from noida.
Sector 49

I have placed a order on 18 sep-17 amt paid thru card till yet not received the product and order status showing processing tried contactin customer care number but is difficult so wrote an email 11 days ago but still not an executive or status of order is reverted. Kindly look into the matter urgently or refund the amount of my order if you people cannot commit to your order delivery.

Serious complaint-immediate action required
1. History and background

• my name is jayalakshmi srikumar and i am a client of vlcc alwarpet chennai since 2010.
• in 2010 i successfully underwent a weight loss programme and my respect for vlcc was very good.
• based on my experience in 2010, i again went through a weight loss programme in 2015. But i am sorry to say and put on record that i was burnt in my right waist due to excessive heat from the cello treatment. One shiela (Currently on rolls) provided the treatment. It was a very painful experience and it took me three weeks to heal during which time i could not take the cello treatment and therefore my treatment on the whole suffered. But i never took it up at that thinking it is alright because mistakes do happen. This is something that i regret now. I should have lodged a written complaint.

2. Current situation
I had decided never to have to do anything with vlcc when a marketing executive anu called me about the cool sculpting procedure at vlcc. She made umpteen calls so i decided to make a visit to the centre. Anu and bala were the ones who spoke to about the treatment. They never made an assessment of my tummy and said the procedure on the tummy would cost me rs 50000. I sais i want inch loss on the whole tummy area bottom, navel and upper tummy. They said they will do it.
On the 4th of september monday i went for the treatment. I got completely ready and laid down on the bed when bala said i had paid for only 1 probe and my tummy needs 4 probes.
I was totally shocked. This means 2 lakhs and i just do not have the resources. I am retired professor and went with the treatment for medical reasons.

This behaviour is totally unprofessional and unacceptable. Why was not an initial assessment made? Why was i not told that i need 4 probes and the cost would work out to rs 2 lakhs? I was totally cheated and robbed. I asked for a refund immediately as i cannot afford the treatment. Bala then came with a solution that he would use two purple probes on my upper tummy. I would here like to bring to your notice that i have not lost even 0ne centimeter. It is a month. So the efficacy of the treatment is in doubt.

I then went on take the treatment for my arms and thighs.
I was then advised by bala to take weight loss session as it would speedup the metabolism and i get to see quick and reliable results. I agreed

I was further told before making the payment that there would be no pain absolutely. But i suffered from severe pain in my stomach for 3 weeks thereafter.

Once the pain subsided, i reported for my weight loss sessions. I went to the centre on 28th thursday at 11 a. M. I was told that is the time the centre opened on thursdays. I am sorry to say that none of the staff had come in at that time. I kept waiting till 11.30 when my counselor shibani came. Even after coming late she did not attend to me. The centre manager preeti came and told her that her face was tanned. On hearing it shibanai went away immediately to wash her face. On completion she and her colleague deepa started gossiping away in the corridor totally oblivious of my presence. They started my treatment only around 11.50 or so. I am a diabetic and i have to have my meals on time. But i could do so on that day and thereafter went in to low sugar and shivering.
I again went on saturday, the 1st of october. I was put on a machine which is a combination of tapping and cello. Radhika administered the treatment. Then heat was so much that i again am burnt in two places in my right hip. I am shocked by the apathy and carelessness. I am now in great pain.
I was further not given a diet chart as promised by my counselor shibani.

Now i cannot go ahead with the treatment because my wound has to heal. This would mean a minimum of 2 weeks. Now i do not have much time left for the 90 days to get over for the coolscultpting results. Now this is going to greatly impede the results of my treatment. I have paid rs 1.75 lakhs of hard earned accounted money. No black money. Now my whole treatment is jeopardized which means i loose all my hard earned money.

3. So here are my observations
• where is the professionalism in such a big brand as vlcc
• i trusted completely and invested rs 1.75 lakhs. What am i getting in return?
• bala is a physiotherapist. How is he qualified to do the coolsculpting?
• preethi is the centre manager and ignoring a client asks the counselor to go and wash her face keeping me waiting.
• shibani the counselor did not give me a diet chart
• what sort of professional people are you having on board???. Yours is a trusted brand
• the centre head sheeba natarajan is totally indifferent

This is very disappointing and unacceptable.

4. Here is what i want

I want complete refund of my money to the tune of rs 1.75 lakhs.
Can i have the support of more afflicted clients from the various centres to some serious action

I went to vlcc jodhpur park, kolkata center for an appointment which i got through a call for a trial laser session for underarms. But they kept me waiting for almost for 2 hours just for a simple consult about the session. Then they told they are not getting the offer and asked me to pay!!! When i denied to pay there behaved very rudely and told me to leave!! What kind of behavior is this? This was pure insulting. Very much disappointed with your service. Will never ever go to vlcc.

I visited vlcc located in agra. Customer service was so bad. As i was taken appointment frm last 2 daya but due to my busy schedule i wasn't be there. But on friday 6th oct 2017 i visit there without any appointment and i request them to please make my hair cut only bcoz i need to pick my train today.. And even i request the customer too.. And i was the old customer of vlcc so i expected that they will consider my issue. But unfortunately the hair dresser doesn't respond. They wasted my 30 min due to which i missed my train. I understand rules and regulations are imp. But the way they treated it was disgusting.
I hope vlcc team will take some action against agra centre "hair cut deoartment. Otherwise i will go to the top management for the same

I visit always vlcc since 1 year by hearing your good services and good responses... But today all the that impressions are washed out... Today i faced very bad service at nellore vlcc. Really this damages ur reputation and goodwill. I came to vlcc for haircut today at 5:28 pm i waited up to 7pm still there is confusing response. Whenever i asked how much time will take to the head of the branch they told that jst 5 to 10 min. I think in this branch 5 to 10min means 5 to 10hrs... I hope u can able to provide good result for me due to this bad service... There is no betterment for any business unless there is no good service...

When i used vlcc lip balm i got allergy and rashes under my lips. My lips have become dark and i need this issue to be resolved. The same case happened with mother also when she used the lip balm. I thought i was allergic to this product and i stopped using it but it's the defect in the product. My mom's lips also become dark when she had nice pink lips. If this case isn't resolved i would definitely take this issue to the consumer court and get the justice.