VLCC Complaints & Reviews

Date of Incident - Dec'2022
Client name and number - Mike,

VLCC was offering discounts for sessions (package) and i paid in advance, i was very busy to get all sessions within the dates however my doctor suggested to pay for additional service in order to keep sessions (package) active in system and this what i had done.

The problem happened when this doctor left, they called for a meeting to inform me that these session are inactive in system and to get it active again i need to pay more. they based their decision on system which i found out it was wrong and i have proof for attendance.

Therefore i was shocked regarding the unprofessionalism and i asked to get my money back as they did not provide service for what i paid additional.

it's obvious that they are scamming people with the "Non refund policy"
This is not acceptable ! it's Fraud

Went for weight loss session.
Exactly it's my second day.
No one is there to service efficiently.
No coordinating within staff.
With their activity asked me to go room 6 again to room 1 and then finally again to other room.
Next on machine the staff don't know for what service I came to.

And two staff arguing for one machine.
Thus is not the limit.
It's goes on and on.
So kindly refund what I had paid for this service

A service card is issued by the VLCC executive. It is clearly written on the card itself is services can be upgraded by paying the balance amount and also communicated by them before but afterwards they denied after making full payment.

A service card is issued by VLCC executive. It is clearly written on the card itself that services can be upgraded and also communicated by them before but afterwards it is denied by them after full payment.

I have enrolled facial hair lasser treatment from vlcc mukundnagar branch pune. I have took loan for the same . I didn't get any document regarding the same from vlcc. The staff is so irresponsible not receiving calls, not giving any reply on messages regarding query also not attending while visiting .

If they have this pathetic service then I want my full amount back..I don't want to go with such company

While registrating for the course.. i was promised with job recruitment. But after the course none of the people were concerned even for our internship.
I did it on my own behalf. And thereby not recruitment done and not even anyone informed or cared about after course vacancy information.
Kindly get this issue resolved. Don’t make any promises that can’t be fulfilled.

Treated poorly with no regards paid to customers. the centre is unhygienic. Employees dont have dedicated area to sit and have meals, so they have it on the same bed where you put your naked body for various treatments. They don’t value the time of customers, I ran to avail the services but when I reached I waited for 1 hour. I got my centre changed and after 10 -12 days also there was no update. the VLCC sales person told me it will take 1-2 days. i called him, he stopped picking my call or answering to my questions. Called him from an unknown number, he picked and heard my name and blocked that number. The head of customer services, Noor, i asked her for refund and she promised that I could the next day for my services anytime and they would make it hassle free but she also doesnt get back and after following up says the services can not be provided till January in the centre.
If you want to burn your money, test your patience, talk to service providers with fake words then go here.

I had paid 35000 at VLCC Patia Bhubaneswar but i have never used any service (not even weight machine). I never received the bill. I kept on asking for the bill but no effort from the team. I tried to avail service but the centre was closed during the appointment schedule. The team is lying that they have delivered the bill but it has never been delivered or acknowledged. Due to their misbehaviour and failure to adhere to their commitment I do not want to avail any service and want refund of my money. However they are constantly arguing that they do not have any refund policy and the same is mentioned on the bill. But as mentioned above I have never received the bill and I am not aware of the clause. I have raised a request for refund 15 days back but have got no revert yet. Please look into the same and refund my money.

Had a horrible experience at VLCC for my haircut.
The barber did not put any water and didn’t know how to cut. They also charged me for the services I did not take. The staff is also refusing to give the bill.

Date of Incident - April'2022
Client name and number - Preeti, [protected]
Address - Sector 23 A Gurgaon

I tried taking the service for coolsculpting sessions in April and paid 2000 in advance, however my doctor suggested not to take these sessions as these will not be helpful, so I informed the same to Preeti but she conviced me to take some massaging sessions for waist reduction and asked to pay 8000 more in advance to take 5 sessions. I had taken one session and thenafter I was unable to take session as there was some medical emergency and went again in October month to continue with the session.

When I reached there, it was shocking when I was informed that my service is expired and I cannot take the sessions now. My issue is this that why I was not informed about this at the time when I was asked to take the sessions. Neither this infor was mentioned on the formed that preeti asked me to fill nor I received any information from VLCC on mail, call or SMS that my service will be expired if I will not use withing 6 months.

This states that VLCC service provider sitting at local level are making fool and just trying to loot the customer. Kindly stop such kind of attitudes. Also provide the refund for the services that I had not used else i iwll raise this complaint on twitter and other social media platform as well.

Vlcc is fraud, swindled money of six lakhs and also include advance money of 100000 taken in March for cool sculpting

Service is yet to given for the money taken in advance

After seeing good reviews, just few days before my month long vacation in July'22, i visited VLCC Mansarovar Jaipur to get my little above waist length hair treated so that i travel without worrying to manage them. Parul Bansal convinced and assured me that botox would be the best treatment for my hair and i would be tension free with respect to my hair. I fell for the words and i got my hair treated and I travelled. I didnt get the bill for it. I never thought the treatment could go wrong and even i didnt ask for it. On my flight, my co passenger pointed out broken hair all over my dress. I was taken aback as i had never seen hair breakage before and didnt quite understand what was it. And then the horror of my life started.. the highlight of my whole trip was hairbreakage, hair fall and extremely damaged looking hair. I had spent INR 13000+ out my travel loan on this treatment and special shampoo & conditioner. I called VLCC from there and i was told nothing can be done unless i return and show it to them. I returned in august'22 and called Parul and she told me that the hair dresser did kera smoothening instead of botox and that caused the damage. She apologized for the "human error" and said she would give me the recovery treatment "botoplex" .. i fell for the words again and got the treatment and was told second sitting will be after 3 months .. for few days i felt it would do some good as hair had become slightly softer after the hair damage but hair breakage and hairfall didn't stop. I reported it to Parul again and i was told to visit the parlor so that they can see my hair condition and analyze the situation..
But i have no faith left in them! I waited for so long to see if any miracle would happen which would save my hair but last weekend when i had to chop off my damaged hair it broke my heart and couldnt resist registering the complaint! I literally get nightmares of losing my hair. I am extremely hurt, shattered and stressed by the hair damage! While i was known for my heavy long hair, people point out the hair damage now.
I must get my money back plus compensated !
I trusted the brand name VLCC and didn't know the franchisee is given to money minting fraudsters!

I Rohit start 50 kg weight reduce package for my mother Late Smt.Sanjana Rani at VLCC, Jalandhar.
After taking one month service my mother suffers from hernia problem due to this we stop next month services and intimation the same to concern branch.
Now my mother is no more I drop mail to refund my pending amount asap. But from your side I received reply that refund of same is not process I have to take any services.
Now I approach VLCC to convert my package from service to beauty and wellness.
When I contact branch your representative say that your package is no more in system.

Kindly do the needful on same.

Neeraj Shrivastava

00:24 (0 minutes ago)

to me

क्लाइंट यह भरोसा करके जाता ही की इतना बड़ा ब्रांड ही रिजल्ट बढ़िया मिलेंगे पैसा खर्चा करता है

यह भोपाल में सिर्फ़ बेवक़ूफ़ बनाते ही में गया दस बाते करी की येह हो जाएगा वो हो जाएगा
मैंने 60000 का पेमेंट भी दे दिया
उसके बाद जो पैकेज मुझे कहा वो दिया ही नहीं दूसरा दे रहे थे,

मैंने कुछ नहीं कहा कोई कॉल नहीं की आपका आज का अपॉइंटमेंट ही या कल मुझे ख़ुद कॉल करना पड़ता हे

आज मेरा अपॉइंटमेंट था मैंने ख़ुद कॉल किया तो कहा ए जाइए

में वहाँ गया तो बोला जाता है आज सरप्राइज हे कंपनी का नया प्रोडक्ट आया है आपका इससे फेसिअल करेंगे मैंने मना किया की जो चल रहा हे वहीं दीजिए

फिर बहुत देर बिठाने के बाद बोलते ही सॉरी वो प्रोडक्ट तो नहीं है

आप दो दिन बाद ए जाना में 15 km आना और जाना सुबह का सारा शेड्यूल ख़राब कर दिया

Sent from my iPhone

Good Day, I am Dr. Sabah Khan, a regular client of VLCC New Friends Colony since almost 20 years, since it was only 1 -2 km from my office and home respectively. This year after renewal of some of my slimming, beauty and hair packages we were informed that the NFC center is closing down and all our packages have been shifted to Greater Kailash M Block. To visit this location I have to free at least 3 hours. Initially in July and August I had to return 3 times after confirmation of time and date without availing the services because they forgot to book according to my time. It was than decided to give me a fixed day and time. That is Saturday, 2:30 PM. However, on 15th October, It was preponed to 2:00 PM and when I reached on time, I had to wait for more than half hour. I was angry since I had to rush from an important meeting to be on time and thus I just got up to leave and met Pratibha, the Manager. She pacified me and I took the session and hair treatment, However, later she came to me and said although I am an old client but now I have become rude and am not able to control my anger. My point is that earlier, 2-3 times she was aware I was sent back without taking the Ayurvedic session because someone forgot to book the time/some other client wanted that slot. She just told me Ma'am its ok, next time you can take or you may go shopping. I drive 12 Km to be told sorry your slot given to someone else and not supposed to get angry. I request you to to refund the remaining sessions of mine and about Rs25000 of my family card.

As advised by your professional Ms. Suchitra at VLCC vani Vihar Bhubaneswar, I have paid an Amount of Rs. 22, 381.00 on 22.05.2022 for harmony laser pigmentation treatment. Until now, the treatment has not been started. I have visited many times during this period, but on my last visit on 10.09.2022 I was told that the treatment had not started due to the machine not working.

I have made a complaint to customer care but no such response was given to me when treatment will start, even Ms. Suchitra also making false promises. Therefore, I request you to please arrange to refund the paid fee to my below mention account:

Account Name: SMRUTI REKHA PATEL
Account Number: [protected]
Bank Name: STATE BANK OF INDIA
IFSC Code: SBIN0012026
Branch Name: NAYAPALLI

An early response would be highly appreciated.

At VLCC, once you pay yearly membership fees, offers they give to other customers are not applicable to members! N I m having tough time fighting with them

Hey I
I have paid 50k for termoslim got 2 sessions no one telling me how does it work like and when i am getting results and ... And currently i am going under health issues can't do termoslim ...
I am calling them from so Many days telling them that cut the price of sessions and other gives me back or atleast give me or provide it that into beauty treatments but now they are avoiding my calls ND all things...this is really bad of you ...
I already have heard your slimming treatments is bad still I choose to trust you and you vlcc doing this to me...
This very bad of you please co operate with Me or other it's like your just eating my money

I'm getting messages everyday. Don't message me again. Stop spamming my inbox. No matter how many times you ask, So please remove my phone number from your database and never send me a message. I beg you! stop!