VLCC Institute — Laser hair removal refund

Hello, I would like to get my refund. After I payed 5k for laser and even before the treatments started l, I called them to cancel due to my doctor advisement that isn’t good for me to do it. Did I find there any understanding? No! They said I can pay more to get more treatments, so it will work or to find someone to get the same treatments, cause they will not refund it. Even if I didn’t have any problems, now I wouldn’t do anything in vlcc clinic and I wouldn’t recommend it to anyone. I feel like they tricked me. And now, no one cares. They don’t care if the treatment will not work, they got the money and that’s it. It’s not like I started the treatments and finished and now I am complaining! I didn’t even start!! I never hear of such a thing. Non-refundable? Yeah, I would understand in case you finish all the treatments and they don’t want to refund the money. But in this case. Come on! I hope you can help, cause I’m thinking to take some serious measures.