VLCC Institute — No proper class for the course of 45days only 3 theory class in 4 and half months, not enough faculties till December end, I want

Address:

VLCC Institute Phoolbagan Kolkata

Hi,
Myself Kumari Shalini student of Phoolbagan Institute kolkata,
Took admission for Skin aesthetic course on 27th August, with the assurance of class will take 45-50 day and will start from 2nd September but till 14th of December only 3 theory class has been taken from their end, and with all my call and text they replied faculty member is on leave, they are hospitalized, don't have facility members etc excuses

So on 14th of December I wrote and e-mail for the refund, before that i had a long conversation with Institute, now am not at Intrested in continuing the class from your Institute so please refund my all amount...

(Email send on 14th December 2022)
Dear Madam,
Institute Phoolbagan Kolkata

I am very sad to write this mail to you, even after much discussion about class’s irregularity and standers of teaching.
After 4 months of admission only 4 theory classes ( one is taken by the senior student) and still no confirmation about practical classes when it will happen.

Now I am so sorry to say, institute like VLCC don’t have sufficient faculty to teach, you are assigning your student as faculty to take the class, I haven't paid for that.

In that way I am sorry I can’t do the classes, as you know I have paid my fees from my mother’s saving and took loan and every month paying EMI on the bases of commitment and assurance given to me at the time off admission ( approx 45 days for total course completion).

Every day you are making false assurance, regular class got cancel (without any prior notice, due to having the exam in Institute, I got to know when I asked for the time confirmation at night the day before of class ), Institute don't have enough faculty and the way you are treating like which is really unacceptable for me.

Now I am not willing to continue the course any more, I feel like cheated.
Not Acceptable this kind of things from VLCC.
I like to clam my full refund on urgent bases.

(Email send on 5th January 2023)
But I don't want to Continue the class anymore...

So Please refund my amount

(Email send on 31 January 2023)
Hello Madam,

Yet I haven't got any proper response from your end that when I will get the refund...
This is not at all professional behaviour from your side

Atleast you should tell me how much time it would take, when it's time to take money you guys have taken it at the same day, but at the time of refund it's almost 50 days but not giving any conformation about my refund

Again I have to pay the EMI of ₹3334 on 2nd of February which will be the 5th EMI and at the time to admission have already paid 4 EMI as down payment, so it's 9 EMI payment, also paid a cash payment of approx 45k

Worst experience from a well renowned Institute

Many calls and conversation on Phone but they are just saying we can't do anything. It will take time, for the refund process it 2-3 days time is enough but it's almost 50 days and still your team haven't refund my amount...
Please look into this matter as soon as possible