VLCC Institute — VLCC complete make up artist course

I am the local guardian of a candidate named Ms.Nikita Koirala, in the siliguri Pranami mandir VLCC branch. I have spoken to the concerned HR Ms.Debjani to understand the procedure to get a refund of the course or to put on hold for further notice to get the same course cancelled. However there's been no positive response.
I would like to speak with highest authorised management authority who can pls help me with this.
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Hello guys and authority,

It's been more than 3 to 4 weeks that I placed hold on the above mentioned topic however the lady in management out the named Debjani has signed a document to mentioned the same has not done anything is still letting the candidate pursue further courses..
Attached is proof of Ms.Debjani accepting the letter she had asked for in order to cancel the entire course for the mentioned candidate.

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