VLCC — misconduct/face skin damaged-burnt/prewedding services

Address:

Malviya Nagar VLCC

This is in reference to the below vlcc centre :

https://maps.google.com/maps?vet=12ahUKEwj1jtOc6PvgAhUX2o8KHasTA_cQ30owA3oECAgQPA..i&client=safari&...⇄

It was my wedding and i took certain services at the centre for the first time which included body polishing, pedicure, manicure, peeling off (As recommended by the centre attendant - perhaps the leader lady), trimming etc. The lady attendant explained me the details and offerings. I was happy to avail them all as it was my wedding. Later i realised my face was burnt all over (Please refer attached photo) thereby leaving marks on my face which increased in couple of days to spread across the face. They further suggested to apply a cream to treat the same after looking into the face marks.

The sad part of the story was that the lady (Madhu) was defending the marks stating that it’s for betterment which annoyed me to the core. However, they compensated with some discount but eventually the damage was already done.

Since i still liked the services, after few days (Approximately 10 days) of the incident, i again went with my wife to avail further services as i was leaving for honeymoon. The same lady again annoyingly spoke up defending the other day incident that see now your face looks alright and you were over reacting that day in front of all the staff and my wife in between when i was availing services to which i was unable to respond. Is this how privacy/behaviour and customer services one should expect from vlcc being such a brand. I was considerate enough to further not justify and choose to ignore and take this write up in separate and this was further intolerable as i decide to discontinue services from said centre.

It wasn’t my first experience as i had been taking weekly services from ‘looks’ from past 5 years nearby vlcc centre. Body polishing was one such case which made me to look forward to vlcc and comparatively i liked overall results from vlcc which is why i choose to continue with vlcc even after this incident, but anything where we have behavioural issues from staff is certainly not acceptable at any cost.

My first visit : 24/25 (Feb) - 2019 (Either of them)
My last visit : 5-march-2019.

Please take this as a strong feedback and share your action points followed by this mail to ensure that this doesn’t happens in future.

Please refer to the related mail for additional details as well.

Disappointingly yours,
Saurabh