[Resolved] VLCC — non receipt of ordered items

Resmy P S

from Chennai, Tamil Nadu

Address:

680006

I ordered 2 products from vlcc personal care on 16th october 2017 and paid the cost of items rs.224/- through mobikwik. The order no.119809. They only sent a receipt to my mail id then after no information. I tried tracking it also but it only shows that the product is shipped through holisol. On contacting holisol they have confirmed that they have not received such a consignment. I have send a complaint to vlcc customer care on 3rd november but they don't send a single mail regarding the information. The service they provide is worst. Kindly take necessary action for the delivery, or if they unable to deliver the items please return the money which i have already paid.

Resmy

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Dec 20, 2017

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

VLCC Customer Care's response Dear Resmy,

Please accept our sincerest apology for any trouble or inconvenience caused. We have escalated this issue to the concerned team and we will make sure that your order gets delivered to you at the earliest possible.

Warm Regards,
Team VLCC

Nov 27, 2017

Updated by Resmy P S Even though 12 days completed after the complaint made, no refund made by VLCC. Please take urgent steps to resolve the problem.

Dec 15, 2017

Updated by Resmy P S Neither received the ordered items nor the refund. Kindly take stringent action against the VLCC.

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Comments

Swathi Swatz

from Morena, Madhya Pradesh

Tried VLCC Face wash - Chandan and Kesar product for a week and it turned out to be a disaster. It changed my face darker as well as gave a dirty look. No matter how many ever times I clean my face, I don't get back to normal. 😥 Totally disappointed with the product.