Vle Bazaar — Received another damaged product

Address:	VleBazaar Private Limited CIN:U72300DL2015PTC277604 Plot No 4, Numberdar Market, Grace road Sec 28 Gurgaon, Haryana 122002
Website:	vlebazaar.in

Sir, I have ordered a webcam - Lenovo 300FHD, with the VLE Bazaar on 10 March 2023. As I found an option to pay with the lazypay instead of cash on delivery, I opted for the same. The due date for the payment was on 18 March 2023.

I received the package on 15 March 2023. I found out that it was not the product I have ordered. It was Logitech C270 HD, and the package was literally shattered, torn and taped. Also the product was out of warranty period. So I immediately logged into the VLE Bazaar site and requested a return and refund of the product twice (5W9-VGN-3GRR / 14M-WRB-1HBZ). They have never responded my complaint till 19 March 2023.

I received a mail from the VLE Bazaar on 19 March 2023 stating that as the product I have ordered have run out of stock they had sent that product. I again replied to the person stating the reasons why I am not going by their choice and asked him to initiate the return and refund process immediately. I am yet to receive their reply as of today (28 March 2023)

Meanwhile I was started receiving SMS's and email's about the payment of the due amount from the Lazypay. So I emailed them the situation and got their confirmation of my complaint.

On 20 March 2023 I got an email from the Lazypay side. I again explained him with all the details of my purchase and about the return n refund issue with the screenshots of the SMS's and the emails.

Then I started getting calls from the Lazypay every now and then. Some were talking to me in Hindi which I don't understand. With those who spoke in English I had to explain everything to each one of them with no avail of stopping their calls or getting SMS's and emails.

Now they have started sending me SMS's cautioning me about degradation of my CIBIL score and the late payment fees upto Rs.70/- per day.

I never had any idea about the LazyPay as a company cos it was provided as an option for cash on delivery without much explanation. Now they are harassing me and threatening me. Everyday I receive atleast 4 SMS's and email. I am starting to loose my peace as the VLE Bazaar has not started the return and refund process, and this LazyPay has not stopping their threatenings even after I have explained.

I am attaching all the proofs I have shared with the VLE Bazaar and the Lazypay.

Please help me out.

Thank you
Robert John