Vlebazaar — request for return and refund - product mismatch/not working

Address: Gurgaon, Haryana 122001, India

I am writing to formally lodge a complaint against VLEBazaar (https://vlebazaar.in/) for an issue related to a defective product and an unreasonably delayed resolution.

It has been over [2 months] since I first reported this issue, but the company has shown no urgency in addressing my concerns. Their lack of accountability has caused me significant stress, wasted time, and financial inconvenience.

I trusted this platform to deliver quality service, but the experience has been far from acceptable. I believe this is a violation of my rights as a consumer under the Consumer Protection Act, 2019.

I kindly request the Consumer Forum to intervene and help resolve this matter at the earliest.

Thank you for your attention and support in upholding consumer rights.