Vodafone Idea — Recovered wrong bill and abused at store

Address:

Pune

Dear Sir/ Madam,

This is to bring you kind notice that I was customer of Idea since 15 years, my mobile number is [protected]. However I purchased another add on number i.e. [protected] from Idea. From last 1 year i have received very bad service from the Idea.
I have given complaints several times for the same.

During the Lockdown due to covid 19 online classes of my children have been started and at the same time our internet service of the number [protected] has been stopped. We have faced a lot of difficulty to start the Internet and we have been misguided by the Customer care so many times hence i failed to start the internet facility of my family number [protected] for 1.5 months. Due to this we faced huge financial loss and academic loss of my children.

Therefore i decided to port my both numbers so that i have contacted several times to customer care for the same but i failed again to port connection for 1.5 months due add on numbers of my connections error.. I have not received any proper solution to port my both numbers from Idea- Vodafone galleries and customer care . Meanwhile i have been charged a huge amount of bills for internet uses as well my internet was stopped since one and half months but still i have paid all the dues and after that i have been successful to port my both connections to Air tell. I have paid all outstanding of Idea and then port out the connections. This process was taken 1 week period.

Idea required to be given the bill for 7 or 8 days bill. but they charged me last bill of Rs. 1324/- for the plan of Rs.249/-

When my both connections ported I was receiving good connectivity and internet speed from Airtell, but Airtell barred my connection for the unpaid bill from Idea.

The last bill of Rs. 1324/- given to me is totally unfair as we were unable to use the internet for 1.5 months due circumstance from Idea-vodafone and i have paid all pending amounts before porting the connections. And also paid the unfair latest bill of Rs. 1324/- also which is a totally unfair bill.
I still believe that Idea-vodafone should give me a bill for 8 to10 days which should be on a pro-rata basis. my Plan was just Rs. 249/- . We have faced very poor internet connection of both numbers. then how you charged me for internet uses.

Today I visited VI (Vodafone - Idea) Gallery at Wakdewadi, Pune for the same. but I have been abused by your executives, Mr. Siddharth and the Manager of the Gallery.
When I entered the gallery I was abused by the manager for using the extra sentiser. But I calmly went to Siddharth for the information but again Manager came there and started abusing me for using extra sanitisers. I don't want to listen to him so I just tried to talk to Siddharth only but Siddharth lost his temper suddenly and he also started abusing me.

Therefore I request you to please check the CCTV footage for today's incidence and take action against the Manager and Mr. Siddharth.

I have paid an unfair amount as my number [protected] is barred and I don't want to lose this number.

I also humbly request you to please refund the fair amount of my last bill which I have paid today.

Thanks and regards
Vishal Asware
[protected]