Vodafone Idea — Rs 49 deducted without my knowledge

Address:

Chennai

August 18, 2021

U R G E N T

Dear Sir:

With reference to my mobile number [protected], please note that I received SMS from Vodafone stating:

August 18, 2021, 11:53 A.M.

Thank you for choosing to access mydelights powered deal, you have been charged Rs. 49. Your balance is Rs. 16.75.

Please note that I am not even aware what this means and I suddenly saw that my account was deducted Rs 49 without my knowledge or permission. Please note that I have never subscribed to any value added services.

In connection with this, I raised a complaint with Vodafone operator and spoke to one Mr. Vicky. He was extremely rude and informed me that this service is activated at my end and Vodafone is not responsible for this.

I am herewith filing complaint with you with a request for refund with immediate effect.

I look forward to your response.

Narayanan MV
[protected]