Vodafone Idea — Urgent- need action>> Fake call balance deduction

Address:	Pune
Website:	www.vodafoneidea.com

Hi Team,

Must say your company or employs is doing a fraud here and i am pissed of with this. i have tried reaching out to Customer care for 4 times and spend multiple hours and it is waste of time, all i got is new complaint numbers

VI has deducted 199 rs from by balance on 28th Feb 2021 claiming that i while being in UK picked a call from india at 02:13 PM IST from number +9196079** and duration of call is 24 seconds.

I was sleeping at that time in UK and i checked my phone and can see several missed call from above number but all are missed calls and i have not picked any calls from this number or any numbers, all my calls are missed calls.

I raised with your so called Customer care team 3 times and i got various complaint numbers and even asked for nodal officer details which they denied to share which i see another issue,

I am awaiting full refund from Vodafone Idea else you will be loosing one Customer who has been with you from many many years due to this fruadlent activity.

This is unethtical and i will also report on social media about such practices being played from VI.

And please don't call me on my number to resolve, email me here as i will not be picking your call while on international roaming,

Awaiting your response.

Yatika.
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