[Resolved] VoipSwitch — Victims of voipswitch | |||
Customer support is not helpful. Also, they do not sell a turnkey solution. If they say it is turnkey, do not believe it. They only installed software and they don’t give installation files. If do you want to move to another server, you have to buy a new license. They should improve their customer support. It is terrible. They have a ticket system, but most of the time they do not respond your tickets and emails. If they reply, they usually say “for customization, contact sales department. ” they have a customization minimum charge of $1500. Also, if do you want to update the software you have to pay (Minimum $2000). The sales manager only thinks about money. He wants to charge extra for everything. If do you want to change your server, you have to pay. If you need a back up system, you have to pay. If you do have some questions, they will say to talk with the sales manager. We spent almost 2 years setting up this system. We paid extra to freelancers, but at the end of the day it is still not working well. We will be moving on to another software that works. Do not buy voipswitch. Was this information helpful? | |||
May 10, 2017 Complaint marked as Resolved VoipSwitch customer support has been notified about the posted complaint. Verified Support Dec 13, 2016 VoipSwitch Customer Care's response Dear Korayer, With all due respect, your complaint seems to be simply based on multiple misunderstandings. All the points that you've listed are simply part of our policy: 1. "They only installed software and they don't give installation files". Of course we don't give any installation files. It's our proprietary solution that is licensed per IP. 2. "If do you want to move to another server, you have to buy a new license". Not true! If you wish to move your license, then you don't have to purchase a new license but you must have your support service active if you wish us to work for you and reinstall your license on a new server. 3. "If they reply, they usually say “for customization, contact sales department.” They have a customization minimum charge of $1500." Not True. Customization fee depends on what you request us to customize. Again, of course we charge for customization. 4. "Also, if do you want to update the software you have to pay (minimum $2000)." Not true. The cost you mentioned is to activate your yearly support with us. If you purchased our software years ago and you do not pay for support, then you're not entitled to any free updates. That's pretty much a standard policy that all companies follow. 5. "If do you want to change your server, you have to pay." Of course. We're a for-profit company. Re-installations are extra charged, specially if you do not have active support. 6. "If you need a back up system, you have to pay". Of course. That's also our policy. You're fully capable of doing your own backups. If you wish us to work for you, we charge extra for that, specially if you do not have active support. 7. "If you do have some questions, they will say to talk with the sales manager". Yes, our technical support doesn't deal with payments so they rightly refer you back to your Sales manager. Best regards, Roy Shaya | |||
 2 Comments | |||
Comments
Hi
Voipswitch deserves to be shutdown. I believe all of you and want more of you to file lawsuits against it. For us its 2 years + highly paid staff + offices in 2 countries + money we spend on the system and its requisites. If anyone wants to join me in the lawsuit against voipswitch kindly, email me at [protected]@cheapcalls.to .
My deepest sympathies are with you. All of you seem to be bright and your idea and business plan must have been fresh and kickin when you had ordered it, you must have hired graphics designers, for the customization, a voip expert or consulting firm for you voip minute business. You must have been brainstorming on marketing strategy and may have hired brilliant staff to make international phone calls and giving ads in local papers on international countries to setup your reseller channel or market your calling card so that you have a great launch. You must have taken D-U-N-S number, DIDs, app store accounts, and engaged at least one full fledge office fo the purpose. You must have stayed away from your family all this time. You must have planned your life accordingly... there is a never ending list of expenses, resources and time you must have given to this project
What happened next? You all know very well! Everything shattered? instead of making millions you lost millions? your reputation? your brilliant team? your MONEY? your profit? Your promises to everyone around? Instead of sharing your tragic stories here, join me to sue their butts. They surely deserve individual exposure now before they ruin more lives. Their target are ambitious and skillful groups around the world who want to launch a successful voip business, claiming to provide something which anyone would want, but don't actually provide it. They will make you spin around with their service desk system "JIRA" and play "tickets-tickets" with you. "End of next month" "end of next week" "first week of next month" "4weeks" are their typical ETAs and all they would do is, send the same app over again with a few more added bugs, and close all your tickets. Your staff will review and create new tickets the old ones + new bugs, and you will get a longer ETA this time. They will keep charging you the rent for it (in case of hosted) and msg you on skype to pay or your server will be deleted and your project will shutdown. So either all your money would finish? And they will recommend you will launch an unfinished buggy, low quality app. If you are wise enough you will never do it, because if you do that your app will fail, as people will HATE IT. So the only option you are left with is to forget it and move on, because you had no legal department setup as looking for their marketing material and their sales men's promises it seems as easy as launching a business in 2-4 weeks, but for us its almost 2 years and as we are confident our business plan was not meant to fail, we hold voipswitch reponsible for ruining carreer of a really very talented team and we trust the Govts and Law enforcing agencies of the Great Britain, Poland that they will hear our appeal for justice.
I invite every victim of voipswtich to join this mass campaign for justice against voipswitch where we will take strict action against voipswitch and the individuals involved namely:
Mr. Krzysztof Zdzislaw Oglaza/Chris Oglaza
Mr. Michal Kozlowski
Mr. Radek Felinski
Mr. Roy Shaya
Mr. Przemyslaw Krolikowski
Mr. Marcel Feldinger
Mr. Michael Bibleman
Mr. Mike Ottie
1. We will make a network of voipswitch victims to file combined and individual lawsuits against voipswitch in several countries which they claim to use as a base as we will prepare an investigative report on the procedures they use to trap innocent companies and individuals.
2. We will start an online awareness campaign against the voiceserve group, to make sure they are exposed properly on internet forums and blacklists and is well-known for its frauds to make sure no innocent individuals like some of you over here, or even companies as big as ZTE suffer from it,
Its the matter of court to decide their punishment, but we are more concerned about the compensation of the loss we have suffered.
Justice Exists!
Voipswitch deserves to be shutdown. I believe all of you and want more of you to file lawsuits against it. For us its 2 years + highly paid staff + offices in 2 countries + money we spend on the system and its requisites. If anyone wants to join me in the lawsuit against voipswitch kindly, email me at [protected]@cheapcalls.to .
My deepest sympathies are with you. All of you seem to be bright and your idea and business plan must have been fresh and kickin when you had ordered it, you must have hired graphics designers, for the customization, a voip expert or consulting firm for you voip minute business. You must have been brainstorming on marketing strategy and may have hired brilliant staff to make international phone calls and giving ads in local papers on international countries to setup your reseller channel or market your calling card so that you have a great launch. You must have taken D-U-N-S number, DIDs, app store accounts, and engaged at least one full fledge office fo the purpose. You must have stayed away from your family all this time. You must have planned your life accordingly... there is a never ending list of expenses, resources and time you must have given to this project
What happened next? You all know very well! Everything shattered? instead of making millions you lost millions? your reputation? your brilliant team? your MONEY? your profit? Your promises to everyone around? Instead of sharing your tragic stories here, join me to sue their butts. They surely deserve individual exposure now before they ruin more lives. Their target are ambitious and skillful groups around the world who want to launch a successful voip business, claiming to provide something which anyone would want, but don't actually provide it. They will make you spin around with their service desk system "JIRA" and play "tickets-tickets" with you. "End of next month" "end of next week" "first week of next month" "4weeks" are their typical ETAs and all they would do is, send the same app over again with a few more added bugs, and close all your tickets. Your staff will review and create new tickets the old ones + new bugs, and you will get a longer ETA this time. They will keep charging you the rent for it (in case of hosted) and msg you on skype to pay or your server will be deleted and your project will shutdown. So either all your money would finish? And they will recommend you will launch an unfinished buggy, low quality app. If you are wise enough you will never do it, because if you do that your app will fail, as people will HATE IT. So the only option you are left with is to forget it and move on, because you had no legal department setup as looking for their marketing material and their sales men's promises it seems as easy as launching a business in 2-4 weeks, but for us its almost 2 years and as we are confident our business plan was not meant to fail, we hold voipswitch reponsible for ruining carreer of a really very talented team and we trust the Govts and Law enforcing agencies of the Great Britain, Poland that they will hear our appeal for justice.
I invite every victim of voipswtich to join this mass campaign for justice against voipswitch where we will take strict action against voipswitch and the individuals involved namely:
Mr. Krzysztof Zdzislaw Oglaza/Chris Oglaza
Mr. Michal Kozlowski
Mr. Radek Felinski
Mr. Roy Shaya
Mr. Przemyslaw Krolikowski
Mr. Marcel Feldinger
Mr. Michael Bibleman
Mr. Mike Ottie
1. We will make a network of voipswitch victims to file combined and individual lawsuits against voipswitch in several countries which they claim to use as a base as we will prepare an investigative report on the procedures they use to trap innocent companies and individuals.
2. We will start an online awareness campaign against the voiceserve group, to make sure they are exposed properly on internet forums and blacklists and is well-known for its frauds to make sure no innocent individuals like some of you over here, or even companies as big as ZTE suffer from it,
Its the matter of court to decide their punishment, but we are more concerned about the compensation of the loss we have suffered.
Justice Exists!
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Voipswitch deserves to be shutdown. I believe all of you and want more of you to file lawsuits against it. For us its 2 years + highly paid staff + offices in 2 countries + money we spend on the system and its requisites. If anyone wants to join me in the lawsuit against voipswitch kindly, email me at [protected]@cheapcalls.to .
My deepest sympathies are with you. All of you seem to be bright and your idea and business plan must have been fresh and kickin when you had ordered it, you must have hired graphics designers, for the customization, a voip expert or consulting firm for you voip minute business. You must have been brainstorming on marketing strategy and may have hired brilliant staff to make international phone calls and giving ads in local papers on international countries to setup your reseller channel or market your calling card so that you have a great launch. You must have taken D-U-N-S number, DIDs, app store accounts, and engaged at least one full fledge office fo the purpose. You must have stayed away from your family all this time. You must have planned your life accordingly... there is a never ending list of expenses, resources and time you must have given to this project
What happened next? You all know very well! Everything shattered? instead of making millions you lost millions? your reputation? your brilliant team? your MONEY? your profit? Your promises to everyone around? Instead of sharing your tragic stories here, join me to sue their butts. They surely deserve individual exposure now before they ruin more lives. Their target are ambitious and skillful groups around the world who want to launch a successful voip business, claiming to provide something which anyone would want, but don't actually provide it. They will make you spin around with their service desk system "JIRA" and play "tickets-tickets" with you. "End of next month" "end of next week" "first week of next month" "4weeks" are their typical ETAs and all they would do is, send the same app over again with a few more added bugs, and close all your tickets. Your staff will review and create new tickets the old ones + new bugs, and you will get a longer ETA this time. They will keep charging you the rent for it (in case of hosted) and msg you on skype to pay or your server will be deleted and your project will shutdown. So either all your money would finish? And they will recommend you will launch an unfinished buggy, low quality app. If you are wise enough you will never do it, because if you do that your app will fail, as people will HATE IT. So the only option you are left with is to forget it and move on, because you had no legal department setup as looking for their marketing material and their sales men's promises it seems as easy as launching a business in 2-4 weeks, but for us its almost 2 years and as we are confident our business plan was not meant to fail, we hold voipswitch reponsible for ruining carreer of a really very talented team and we trust the Govts and Law enforcing agencies of the Great Britain, Poland that they will hear our appeal for justice.
I invite every victim of voipswtich to join this mass campaign for justice against voipswitch where we will take strict action against voipswitch and the individuals involved namely:
Mr. Krzysztof Zdzislaw Oglaza/Chris Oglaza
Mr. Michal Kozlowski
Mr. Radek Felinski
Mr. Roy Shaya
Mr. Przemyslaw Krolikowski
Mr. Marcel Feldinger
Mr. Michael Bibleman
Mr. Mike Ottie
2. We will start an online awareness campaign against the voiceserve group, to make sure they are exposed properly on internet forums and blacklists and is well-known for its frauds to make sure no innocent individuals like some of you over here, or even companies as big as ZTE suffer from it,
3. We will make a network of voipswitch victims to file combined and individual lawsuits against voipswitch in several countries which they claim to use as a base as we will prepare an investigative report on the procedures they use to trap innocent companies and individuals.
Its the matter of court to decide their punishment, but we are more concerned about the compensation of the loss we have suffered.
Justice Exists!