Jul 31, 2025
Updated by Kodi Lokesh kumar I'm very dissatisfied with the quality of the car which Volkswagen has delivered to Indian customers. I need a response from the Volkswagen India
As its questioning safety of me and my family, I would like to avail a refund for my car.
Please be informed, that I am ready to take legal course, in case you fail to address the query.
My vechile number is TS 07 KE 7957
Phone number is +91 [protected]
Aug 01, 2025
Updated by Kodi Lokesh kumar Independent inspection revealed:
- Thermal discoloration and scorching, indicating overheating beyond routine usage
- Fractured friction material and uneven wear, suggestive of mechanical stress or a material fault
- No concentric wear patterns typical of high-mileage degradation
I also wish to clarify that I do not engage in excessive half-clutch use or aggressive driving. Half-clutch behavior, while potentially contributing to wear in extreme cases, does not explain sudden structural breakdown or scorching at such low mileage. These symptoms strongly indicate defect or imbalance in the component itself or its installation.
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Aug 01, 2025
Updated by Kodi Lokesh kumar am writing to request a refund for the recent clutch replacement performed on my Volkswagen Taigun at just 21, 000 km, which was classified as “wear and tear.” Based on extensive documentation and independent inspection, the nature of this failure appears inconsistent with typical usage-related deterioration.
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⚠️ Repair Summary
- Vehicle: Volkswagen Taigun
- Odometer at Failure: 21, 000 km
- Repair Date: 30th July 2025
- Service Location: Vijayawada Volkswagen
- Amount Paid: ₹17, 500 for clutch assembly replacement
The service has already been completed, and payment made in full. However, given the premature nature of this failure, I am requesting reimbursement under warranty.
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🔍 Technical Observations & Evidence
The failed clutch assembly showed:
- Thermal discoloration and scorching not typical of routine wear
- Fractured friction material, suggesting mechanical stress or defect
- Uneven wear surface, pointing to inconsistent pressure or alignment—not gradual erosion
Such symptoms do not align with the expected clutch lifespan and indicate a potentially defective component or underlying fault.
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📚 Pattern Across Taigun Owners
Verified cases highlight multiple clutch failures occurring under 25, 000 km, often with clean driving records. Common outcomes include:
| Mileage at Failure | Description | Outcome |
|[protected]|[protected]|[protected]|
| 4, 000 km | Burnt clutch plate | Warranty denied |
| 13, 000 km | Repeated failures | Denied |
| <25, 000 km | Similar symptoms | Labeled wear and tear |
This suggests a systemic issue, not isolated user negligence.
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📩 Refund Request
I respectfully request the following:
1. Reimbursement of ₹17, 500 for premature clutch failure
2. Formal reevaluation of warranty coverage criteria in light of similar owner experiences
3. Internal investigation into clutch reliability in Taigun units from this batch
I have attached post-replacement photographs of the failed clutch assembly, along with service documentation. I am fully willing to assist your technical team with further records or clarification.
Thank you for your attention. I trust Volkswagen will honor its commitment to product reliability and customer support.
Warm regards,
Kodi Lokesh Kumar
[protected]
TS 07 KE 7957
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