Volkswagen India — Complaint about worst Service at centre & Vehicle Designing about LIGHTING

Address:

201, PRABHADHITHYA MAHAL,91/B, BESIDES CHURCH,, 2nd Street, VENGALARAO NA

To,

PPS MOTORS PRIVATE LIMITED / Volkswagen India team

Dear PPS Motors Team,

I would like to bring to your kind notice that the following inconvenience caused by your Somajiguda Sales tem and Not resolving the issue since last 4 months

Placed the order for Taigun Automatic mid variant with Automatic foldable ORVMs.

But delivered the vehicle with out Automated ORVMs( Saying short supply of Electronic Chips)

Visited 3 to 4 times to Somajiguda Showroom for this issue and also your Service center.

But Non of your Team members taking the issue seriously and Not resolved the issue.

I am attaching My C book details for your kind consideration.

Parallelly I am discussing with your Somajiguda Manager Mr.Praveen .

Hope you understand the issue and resolve the issue at the earliest.

This problem was resolved after 4 months after purchase.

2) On my 2nd service, I was asked to replace the front left door ( damaged in in a small accident) and thet changed after my stiff stand off, )
But delivered the vehicle without pre checking whether the door locks are properly working or not. Again I have taken the vehicle to your PPS service station. It is clearly indicates the worst service / negligence while doing a service call of a vehicle.

also asked to check about ambient lighting at instrument ( speedometer and odo meter) cluster not working and explained to the Service adviser and manager.

That was also not solved and returned my vehicle.

The head lights provided with the Taigun Automatic was sub par compared to any latest vehicles and not sufficient/suitable for indian conditions.

The tail lamps( left and right turning blinkers) provided on the rear( back) side is not visible in mid suunny day from the distance of 40 to 50 meters, and the motorists are hitting from back side as they are unable to observe the blinkers.

Do better engineering while designing and keep in mind the Indian requirements. Please change the Head lights and Blinker lights with high wattage so that they are visible for long distance also.

Thanks & Regards,

GSN BHUSHANAM
AGM-SPECIFICATIONS
APARNA ENTERPRISES LTD.,
HYDERABAD
MAIL ID: bhushanam.[protected]@aparnaenterprisesltd.com
MOBILE: [protected] / [protected]