Volkswagen India — Garage Service

Address:

54/1, Mettupalayam Road, Kavundampalayam, Coimbatore – 641 030.

I'm using Vento since 2016, purchased a brand-new vehicle from the showroom. All the service was done at the company garage at Volkswagen service center in Coimbatore & Bangalore. Every service I used to spend around 20K. I left my vehicle for the regular service, and I was shocked when I received the call from the Service Manager stating that my vehicle has t undergo Coolant leakage, Engine oil leakage, replace brake pads, and so many other things. The work estimation cost gave a panic attack which is around 65K. My vehicle has no history of accident, run only 48K kms in 6 years. I couldn't get a proper response from the service manager regarding these issues arising in my vehicle and its causes. When i purchased the vehicle in Dec 2016, i faced a break down issue within a month and since the vehicle was in warranty, they rectified it. I am writing this to ensure the is complaint reaches the right hands and my concern is addressed. I request the higher officials of Volkswagen Service team to look into this matter and provide me a reasonable service cost. For no fault on my side, I do not want to pay huge cost for service and i completely believe this is a manufacturing defect.