[Resolved]  Volkswagen India — no mud flaps and floor mat for vw ameo highline plus

Address: Kannur, Kerala, 670663
Website: vw-phoenix.co.in/contact.html

I had bought the vw ameo highline plus from phoenix cars private ltd, kannur, kerala on september 18 and surprised to see that there was no mudflaps and floor mat available on the car. This model was the top model ie the highline plus, still they have not provided these basic accessories with the car.

Is volkswagen is aware of this? Or these are additional features sold by vw for their benefits?/
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Jan 3, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Dec 02, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 22nd Nov, 2017.

We have not received any response to our request dated 25th Nov, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
Dec 04, 2017
Updated by Praneeth Prabhakaran
Hi,

My Car registration number is KL 59 Q 8629 and my contact number is 91-[protected]. I was travelling hence the reply got delayed.

BR,
Praneeth
Dec 08, 2017
Updated by Praneeth Prabhakaran
VW Team,

Any update on this? I haven't received any call from you.

BR,
Praneeth
 
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