Volkswagen India — Parts not being made available since last 18 months for Jetta Highline AT

Address:

Mumbai City, Maharashtra

I own a Volkswagen Jetta Highline AT, which I purchased in the year 2011 from Vadodara. Registeration Number of my car is GJ 01 E 2880. I am writing this mail in deepest of angst and after losing my complete patience with the service team of Volkswagen Thane Dealership. It has been more than 18 months now, the rubber bead of the rear two doors of my car is damaged and everytime I give my car for servicing(currently, I am residing in Thane(Maharashtra) and since last 1.5 years have been giving the car for servicing to their Ghdbunder Road, Thane Office, I have been asking for the replacement for the same. 5 times aleady, I have been given the quotation of the same and every time on asking to go ahead with the replacement, I have been shown the doors saying that the said parts is unavailable and the order has been placed. I feel completely cheated with this attitude of Volkswagen towards their customers.