[Resolved] Volkswagen India — Polo Petrol 1.2L 2016 Model

Talluri Om Prasad

Address:

Hyderabad

On 11 Oct 2020, while returning from Tirupati to Hyderabad, on National Highway some heavy iron particles fell/left on the middle of the road. Due to low ground clearance of POLO car, the bottom section which is Oil Sump got hit when the car moved from the iron particles, which may have caused air crack and that developed in leakage of Engine OIL. Later I spoke to customer support team and have been advised to not drive the vehicle then I have arranged for towing. Later the Car was shifted to PPS Motors Kukatpally.

I have learned from the service manager/technician that they have replaced the Oil Sump and required spares but even after that the problem is not resolved. It is understood that engine has developed major damage which is the reason why the current engine should be replaced with a new engine.

The new Engine is costing around whooping 3.75 Lakhs INR (5, 030 USD).

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Aug 12, 2021

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)