[Resolved] Volkswagen India — poor performance after 10500 service and non attendance of complaint

dsd1958

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Sundaram motors, volkswagen mount road, whites road chennai 600014 service for 105000 km done invoice amount rs21847 settled receipt no 101250/[protected] refused to undertake repair a engine complaint.
Repair order no so208733/invoice no vm s 223812 /date 7th nov 2017/service advisor m. Venkatesh/

After the service we come to know there is engine raising during idle run/ went to the service center for repair refused to underatke the repair and demanding for fresh repair

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Jan 5, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 02, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 25th Nov, 2017.

We have not received any response to our request dated 25th Nov, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India

Dec 05, 2017

Updated by dsd1958 Hi team
My problem has not been resolved yet.no body called me from the service station.All other details given in my complaint
My car no TN 07 BM 7017
My no [protected]
Regards
Samuel

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Comments

Narayana1999

from Bhimavaram, Andhra Pradesh

I am getting oil leak from engine it covers under warranty but they are asking me to pay I want a clarification about that matter i think that they are trying to escape from warranty’s and doing me to be a fool please clarify me