[Resolved] Volkswagen India — premature failure of egr valve in vw vento @60000 km

Sridhar Nitiyanandam

from Ernakulam, Kerala

Address:

Pune, Maharashtra

Warning glow sign started flashing in may 201., took it to service, got it scanned and fixed but service centre conveyed that if the warning is back again then egr needs to replaced.
They added further that if it is not resolved then may have to repair or replace tourbo.

Car has clocked only 60, 000 km. It seems to be a premature failure, could be a manufacturing defect.

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Aug 31, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jul 29, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 19th July, 2017.

We have not received any response to our request dated 22 July, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India