Volkswagen India — Regarding incident of fire in Volkswagen Polo and Poor Customer Services and for a loaner Car...

I am the owner of a volkswagen polo with the following given details below:
Reg. no: UK07DC7681 (India)
Chassis No: MEXK17608JT088227
Engine No: CJL149504

I want to bring it to your notice that the said car CAUGHT FIRE WHILE DRIVING AND I WAS IN IT.
I WAS LUCKY THAT I COULD GET OF THE CAR IN TIME OTHERWISE AND AVERTED THE WORST THAT COULD HAVE HAPPENED !!

I bought a VOLKSWAGEN in the first place because your company boasts about the safety of the car, but after such an incident I am not skeptical of the bold claims made by VW !!
IN THE WORST OF THE SCENARIOS THE INCIDENT COULD HAVE COST ME MY LIFE !!

The misery didn't end there. After such a horrific incident that left me traumatised. I took the car to VOLKSWAGEN DEHRADUN at my OWN EXPENSE, even though the cost of transportation was borne by me and VW India didn't reimbursed me for the same. I personally handed over the car to the Service centre on the 7th February 2022, since then I have made innumerable trips to the service centre and made countless calls to the customer care service to expedite the issue, but till date neither my car has been repaired nor a loaner Car has been provided to me. It has been almost Two (2) months my car has been with them with no resolution, In these two months they don’t even know how the car caught fire and what was the technical issue with it. In the end it took volkswagen One month to check the car for fault and they said that the insurance company opened the car so it is not possible to detect the fault. The INCOMPETENCE of volkswagen should also be on my head, this was all done in the presence of VOLKSWAGEN DEHRADUN, where were they when this happened ?? In the end they said that it was a wiring fault and still does not know the reason and told me that I have to bear the cost of this mishappening…WHAT THE HELL !!!

Then as a customer of volkswagen i asked them to provide me with a substitute/loaner car for my day to day doings, to which they did not heed any importance and denied every time. WHY WOULD A MULTINATIONAL CARE ABOUT A MIDDLE CLASS PERSON !! I am struggling to do my day to day activities without my car…paying out of my pockets for public convenience and cabs even after owning a Volkswagen car.

This is absolutely shameful and careless on VOLKSWAGEN’S part. I WANT VOLKSWAGEN TO PROVIDE ME WITH A SUBSTITUTE CAR ASAP till my car is not repaired and handed over to me.

My case no: CCR08726404

I humbly request you to please call for an inspection of the matter as to what could have caused this horrifying incident and why do I have to face all this harassment .

I am slowly losing my patience. This is my last and final reminder call to VW if my case is not resolved I will take this matter to further platforms. I am done enough to request you.

Regards,
Ankit Malik
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