| Address: 43, Cuddalore Mainroad, Ariyankuppam, Puducherry 605007 |
Hi All,
I am writing this to raise my final and formal escalation regarding the ongoing issue associated with Complaint Number: CCR18955907, which has been pending for almost 9 months without a proper resolution.
The damages were caused by the KUN Capital Ariyankuppam service center during a service visit, and despite repeated follow-ups, the situation remains unresolved.
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Summary of Events:
• I handed over my vehicle in a perfectly working condition, including a fully functioning audio system and AC.
• During the service to change the flap motor, your team damaged the audio system — but instead of taking responsibility, they are now blaming the age of the vehicle.
• The car was with your team for months — since March 6, 2025 — and systems that were working earlier are now not working.
If the vehicle was in your custody for all this time, who is responsible for the new damages that occurred during that period?
• I was repeatedly told that parts are ordered, and the vehicle is “almost ready” — but every time I checked, the issues remained unresolved.
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Unacceptable Behavior and False Accusations:
• A previous service manager RAM PRASAD went so far as to accuse me of “framing issues to get parts replaced for free.”
I find this deeply insulting and unethical — especially considering that I’ve spent lakhs of rupees over the years maintaining this vehicle.
• I will attach invoices and bills from past services to show my customer history and payment record. Do you seriously think someone who has spent this much on upkeep would try to cheat for a free replacement?
• These kinds of accusations, especially coming from your staff, show a complete lack of professionalism and respect for loyal customers.
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Technical and Service Failures:
• Audio system: Still malfunctioning.
• AC: Was cooling perfectly during handover — now not working at all.
• Headlights: Non-functional after your service.
• AC vents and plastic trims: Not replaced, despite commitment.
• Interior: Dirty and improperly handled.
• Damage while lifting vehicle: Caused by your staf[censored]sing rubber support pads incorrectly — and then charged ₹10, 000+ to fix it during painting.
• Vehicle driven on nearly empty fuel(15km to empty) to another unit for comparison with another vehicle, risking serious damage to fuel system.
Your manager Sagadevan and one more person named Sathish(mentioned by Sagadevan) even claimed the audio system behavior was a “feature” — until he was proven wrong after comparing it with another vehicle. How can you justify this level of technical ignorance and misleading communication? This shows a clear lack of technical knowledge and a tendency to mislead rather than resolve.
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Blame Game Instead of Resolution:
• CRM Lalitha and Sagadevan now refuse to replace the damaged audio system, citing its cost (~₹90, 000).
• Their reasoning? “Age of the vehicle” and “no periodic service done with us” — as if that gives them the right to damage the car and walk away.
• My simple question is:
When the vehicle was in full working condition at handover, and comes back with multiple issues, and it has been with you for months,
Who else is responsible for the deterioration, if not your own technicians?
And to make it even worse, I was previously told by Ram Prasad: "Even if you raise complaints to VW customer care, it will come to me only, so there's no use."
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I Demand Clear Answers to the Following:
1. Is it official Volkswagen policy to deny damage responsibility by blaming the age of the vehicle?
2. Is it acceptable to refuse accountability just because I didn’t do periodic service with KUN — even when the damage was clearly caused during your handling?
3. Do you train your staff to insult customers, deny facts, and cover up incompetence?
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Final Stand:
I will not accept the vehicle until the following are done at no additional cost:
• Audio system fully replaced or repaired
• AC made functional
• All committed parts replaced
• Full cleaning and proper handover
If this is not resolved within 2 working days, I will proceed with:
• Legal notice and consumer court complaint
• Escalation to Volkswagen India corporate team
• Sharing my experience on social media and auto review forums
• Filing a complaint with automotive service grievance platforms
And let me be very clear:
If any damage or deterioration happens to my car while it remains in your custody, KUN Capital will be held fully liable.
This entire experience has been disgusting, and I have never faced such negligence, arrogance, and denial of responsibility from any other dealer — be it Nexa, Kia, or Toyota.
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