[Resolved] Volkswagen India — service of my vento car

Nipponindo

from Ahmedabad, Gujarat

Address:	Mumbai City, Maharashtra, 400069
Website:	Consumer complaints.in

When I drive my car first time after I got it serviced from Auto marks, Andheri East Mumbai, recently, it broke down after running only for 20 kms.
After several attempts, I could reach the Advisor of Automarks, then was told to get the car towed to their service centre.
I had to face a very rude behaviour of the advisor, when I asked the route cause.
Finally, was given to understand that the break down is due to failure of some electrical component, which will cause me INR 24, 000 additionally.
I had driven this car 26000 Kms only and never faced any problem till I got it serviced from Auto marks. It's time for Volkswagen to look into customers complaints and try to maintain their brand image in this competitive world.

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Jan 9, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 09, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 25th Nov, 17.

We have not received any response to our request dated 01st dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India

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Comments

Nipponindo

from Ahmedabad, Gujarat

Complaint ID NO 1787735
This is in continuation to my earlier complaint, I have a very strong feeling that my car was deliberately messed up by someone in Auto Mark, as it is lying there since Saturday morning, and despite my several calls no one had a courtesy to update about the root cause of electric component failure and further time required to repair it.
I am forced to relaize that I made a mistake not only when I bought Volkswagen but also when gave it for annual service maintenance to Auto Mark.
I hope someone from Volkswagen will be considering customers complaint seriously and will take necessary actions to avoid any mental and financial harassment to customers.