[Resolved]  Volkswagen India — timer belt problem in polo

Address:

570005

This is thejas kumar kb from mysore, proud owner of wolkswagen polo highline tdi, i got serviced the above mentioned vehicle on 6th feb 2019, at kpr cars mysore karnataka
On 29/03/2019 i took my vehicle to dharmastala then subrahmanya temple, its almost around 200+ kms from mysore, while i driving there was no problem in my vehicle, the drive was very smooth also, suddenly without any symptoms my vehicle was got stopped, i was surprised that my car is very fine and i had confident coz i got serviced my vehicle just 1and half month back, we r 5 family members in my car with my parents, they were bit aged and they r sick also, i had rsa facility so i called the number which has given in the certificate, it takes half an hour to contact them, then they came to the point after almost 3 hours, i have requested them to drop the vehicle to mysore showroom, but they r telling its not possible to drop there, we will drop in mangalore padil vw showroom then i sent my parents by hiring the vehicle to mysore, i went with rsa people to mangalore, unfortunately that was sunday showroom was closed, then i stayed at mangalore next day when i went sharp 10. Am to the service centre they told me to wait till 12. Pm even after 12 they r telling we have so many vehicles for service come tomorrow, but i have lots of work in my office even now election is going on… i said i can’t please check the vehicle and let me know what’s the reason, they r not ready to look my vehicle they telling the possibility that timer belt is damaged we will check it tomorrow
But i was not able to stay again there because i am working at district collector office as ps to dc, as of now election is going on i am not getting leave also, so called one of my uncle he is staying near mangalore to look in to the matter, even he is also busy but he came next day, again they r telling come after 12.30 pm, but till 3.00 pm they dint say anything, after that they called me and telling me that my car has major damage, including timer belt he told me list of parts were damaged and it may cost around 1.15 lakhs including service charges,
I am really surprised, without my any fault how can i bare that huge amount
Its really lapse in service which has made at mysore kpr cars, they have not checked properly, if they checked my vehicle that damage wouldn’t happened,
Even i told those fellows to drop the vehicle to mysore when my vehicle got breakdown near subrahmanya but they r refused to drop at mysore

Now my vehicle is at mangalore wolkswagen service near padil,
I am really lost confident about vw vehicle because the service is really very bad,
My request is … the company should bare entire the amount whatever is happened urgent reply is awaited

With regards,

Thejas kumar
Mysore [protected]