[Resolved] Volkswagen India — volkswagen jetta clutch problem | |
I had given my volkswagon jetta (Model 2011 dec) new model to evm motors kochi Kerala state on 09 oct 2017. The vehicle had developed a clutch problem (Manual gear). After inspection they informed the entire clutch assembly has to be changed which would cost rs 46000 (Plate, disc, bearing). What i fail to understand is how this vehicle which has run only 29315 kms can develop a clutch problem. The vehicle is still with them as of today and tilll date the parts have not reached. This delay has caused me a lot of problems. Now i understand why people complain of volkswagon service. This car was almost entirely running in kochi city. To have developed this clutch problem at so less kms shows that the vehicle is not reliable like the service. I hope this is my last vw car as i have lost faith. Was this information helpful? | |
Dec 5, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 28, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Nov 04, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 20th Oct, 2017. We have not received any response to our request dated 28th Oct, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |
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