[Resolved] Volkswagen India — Volkswagen vento issues

Mansi Sapra

from Delhi, Delhi

Oct 17, 2016

Address: 121006

Website: Consumercomplaints.in

Dear Team,

The complaint is with regard to the quality issues associated with the volkswagen car services.
I had purchased volkswagen Vento in 2013 (car no. HR 29 AE 7951). Find below the Issues faced:

1. The coolent belt in the car was damaged only in a run of only 50, 000 kms and we are charged extra for its replacement. The belt has a minimum life of 90, 000 kms. How can the belt be so bad in quality to have damaged early?

2. I gave the car for service at Faridabad service centre on 12 October and got the car back after servicing after 3 long days on 15 October.

3. On purchase of the car, we were told by the sales person to opt for AMC and you will not be charged for the maintainance services. We pay for the AMC every month in advance. However, we are still charged for the same. If we are still to pay for the services, what do you guys really mean by AMC?

We are so dissatisfied with the services provided. Volkswagen is known for quality and customer satisfaction, however, it seems a myth.
Kindly look into the matter at the earliest.

Regards,
Sanjay Sapra

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Nov 29, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in