[Resolved] Volkswagen India — VW POLO ABS sensor

Samson Joseph

Address:

Trivandrum

Dear sir,
I purchased volkswagen polo from EVM, Trivandrum, kerala on August, 2016 and my services on time till now and run 25000 kms.I purchased this car because of your reputation. Yesterday I got my third ABS sensor damaged.If this is the way I need to keep a fixed amount every month to repair each parts getting damaged for my polo. I saw a lot of customers especially in whatsapp groups like Polo owners club Kerala and VW Cars Meetup, all together 240 Polo owners complaining the same problem for polo and this will cause your customer retention.
Hence I request for a sensible solution by replacing the sensor free of cost.
Thanking You
Yours Truly,

Samson Joseph
TC 7/1524(8)
Shayonas, KRWA_32C
Nila Lane
Kattachal Road
Thirumala P O
Trivandrum

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Aug 11, 2021

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2020

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)