[Resolved]  Voltas — 1.5 Ton Split AC SAC 183DZZ - Purchase date 16th April 2021

Address:Neha Electronics at 1, A K Plaza, Jagat Farms, Greater Noida(UP

Hi Team,

I bought the above AC on 16th April 2021 and barely 2 weeks old, it started leaking gas which was repaired upon my request. Now, it's been not even 2 months, it's not cooling enough again and it seems to be the similar problem. Please note that I bought this AC(code 8415/Invoice# JF-63)from Neha Electronics at 1, A K Plaza, Jagat Farms, Greater Noida(UP) and upon unpacking there was no copper kit in it, the dealer provided the kit when complained for which I had to visit the showroom again, an old copper kit was given which also did not fit. Hence, we had to replace the kit again. I am 100% sure that there's something wrong with the AC as the internal unit also creates noise.

Request intervention of senior executives to have my AC replaced, I did not pay for a malfunctioning product nor I am looking for a repair. Kindly REPLACE or REFUND my money, or else be ready for a legal suit.
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Aug 17, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Jun 12, 2021
Updated by 00Nishank198200
Attention: My calls are being unanswered by the dealer and despite my complaint, no one has visited yet. The assigned technician doesn't answer calls either, this is insane, I regret buying this AC, please DO NOT buy Voltas - they enjoy torturing their consumers and their dealers, technicians, and other staff speak as if they're doing a favor.
Jun 12, 2021
Updated by 00Nishank198200
The dealer had also promised a cashback offer on using a certain credit card which has not been given yet either. #[protected]@voltas.com
Jun 13, 2021
Updated by 00Nishank198200
no action yet
Verified Support
Jun 19, 2021
Voltas Customer Care's response
Dear Nishank,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
Verified Support
Jun 25, 2021
Voltas Customer Care's response
Dear Nishank,

Our team tried to contact you but was unable to reach you. Furthermore, we request you to provide an alternate number along with suitable timings so that we can assist you further. 

Regards,
Voltas Online Team
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