[Resolved]  Voltas Ac — Deficiency in the service provided and insolent behavior by an executive

Address:

Mumbai City, Maharashtra

Dear Sir,

I am Nidhi Salian and I had purchased a VOLTAS A/C from Vijay Sales, Khar, on the 26th of January 2014.

After which the a Voltas technician named Juned visited the house for a pre-installation visit on the 4th of February 2014. Subsequently the A/C was installed. A period of 7 days passed and the technicians told us that we could conceal the false ceiling with P.O.P. Because the A/C had been properly installed.

Once the P.O.P. Work concluded, they was a stream of water gushing down from our ceiling. This caused much distress and we had a FOUR of technicians coming to our house on four different occasions who have failed to fix my problem.

I believe that there has been a change the contractor for Voltas and yesterday a technician called Arif came to my house and he informed us that the pipe of the A/C has been put in a zig-zag manner. Priya, another employee with your agency KWIK AC Works, told us that it could be a mistake on our contractor who did the P.O.P work's part. When inquired with Arif, he told us that the pipe being put zig-zag is the real cause of the leakage.

Since there has been no fault of ours in the way the A/C has been installed, I fail to see why we must pay to get the P.O.P. job done again. We are aggrieved consumers and this entire state of affairs has caused me and my family a major inconvenience and distress.

Also, yesterday, while I was in conversation with your customer service executive, Priya who was sincerely trying to sort out my problem, she transferred my call to MR. JAY KUMAR HADVALE, who instead of trying to sort out my problem was rude and brash. He refused to understand my concerns and was downright INSOLENT. While we were in conversation he hung up on me.
This behaviour is outrageous. I am deeply hurt by Mr. Jay Kumar's attitude. I am a customer who was engaging in a very polite conversation and I deserve some respect. No matter who he is and the position he holds, it is his duty to help sort out a consumers problems not WORSEN it.

I kindly request you to look into the matter and the earliest and grant me some relief. And I also think an apology from Mr. Jay Kumar is due.
Please keep me updated on how we will sort this entire matter out.

Yours Sincerely,
Nidhi Salian