Voltas Ac — Dereliction and dishonor of warranty- Voltas Company

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, Subject: Dereliction and dishonor of Warranty terms by Voltas AC Limited With this mail, I want to formally lodge my complaint against Voltas AC for dishonoring the Warranty/Service protection they has promised for their ACs. On May 19, 2013, I had bought a 1.5 ton Voltas AC. On April 04, I had filed for an AC service request to Voltas. The service request number is: [protected]. First, for almost a month, the Voltas representative called me 3-4 times, informing me that he will come for the service the next day. No one turned up. Then last week, I mysteriously get an SMS from you that since I am not picking up my phone, the same service has been cancelled. When I confronted Voltas Customer Care on this lie and asked for proof of the same, they put another service request (Request number:[protected] on my behalf but its the same story, no response, no service from Voltas. I mean a service of AC cost Rs 250/300 only and Voltas is giving all kind of excuses for not providing the service as warrantied and guarantied. I request you to please advice me on future course of action for the Dereliction and dishonor of warranty by Voltas Company Regards Ashish