[Resolved]  Voltas — AC Installation

The following complaint with a snapshot on the working personnel on 17 August 2021 to [protected]@voltas.com. Since there was no reply I am registering the sample. I will send the snap on receiving the confirmation from your desk.
KAO: Customer Support
Sub: Feedback

I have purchased Voltas AC as per the details provided below:
1. Name: R.Raghavan
2. Address: 4D Abirami Meadow Land, 32 UR Nagar, Park Road, Padi, Chennai 600050
3. Contact Nos: [protected]/[protected]
4. Date of Purchase: 09/08/2021
5. Purchased from : Sarvana Stores, 2, Park Road, UR Nagar, Padi, Chennai 600050
6. Bill No. PR2122SA59359 dated 09/08/2021 Model: VOLTAS EU 183V CZP (CLASSIC)
7. S.No. of the machine: 4552831A21AF03715 AND 4512888E20LA02915 capacity 1.5 Ton
8. Installed by Sri T Raj On 10/08/2021, Prakash Refrigeration Service, Ambattur, Chennai 600053

Feedback:
Started the work at 17:30 and completed at 21:15 hours.
Completely messed up the whole area with sand, cement and brick dusts while drilling the site. Customer has to clean up the whole area. They informed us that it is the responsibility of the customer. They have not provided any paper or carpet to collect the dust for easy removal.
After putting the white cement he left the workplace without proper cleaning of the area. The snap shot on the same is attached.
Tata is famous for its professionalism and quality work.
Took a longer time for AC installation.
Lack of professionalism in doing the job. Voltas should provide a proper tool to drill the holes. It should take care and train the workforce involved in the installation of AC. They are not able to write the Installation Report properly. This should be taken care of.Cleaning the workplace should be their responsibility.
It is unfortunate for me to report this matter. Hope this lack of professional approach can be rectified with complete satisfaction of the customer by providing suitable training to your workforce.
Looking forward to hearing from you. Hope this mail Would reach the proper person who can take up the issue.

Sincerely yours,
R Raghavan
PS: Earlier I too have purchased one more 1T AC during April 2018.
Attachments area