[Resolved] Voltas — AC Installation issues

[Resolved] Voltas — AC Installation issues

S Shitanshu Singh from Chandauli, Uttar Pradesh Jun 8, 2022 Jun 29, 2022 This thread was updated on Jun 29, 2022

Dear team, I have purchased voltas ac on 12 may'22 with serial no. 4553099A22CC03453 Complain SR no. [protected] and installation team came on 17th May as per my request but ac is not installed properly ..they came again on 18th May as indoor fan was not working and after they left there is water leakage problem. Then the technician is not receiving call. After 2 days I have called local technician for proper installation for which I have paid money. My concern is that authorised Voltas service engineer took full money from me for installation and then then he said I will come next day for recheck but then he stopped responding calls. I have emailed in customer care many times, but not a proper response I have got till now. Was this information helpful? No (0) Yes (0)
Jun 24, 2022 Complaint marked as Resolved My complaint has been closed by Voltas again and again, they just open ticket ask the same thing then closes SR ...same pathetic service Voltas customer support has been notified about the posted complaint. Verified Support Jun 09, 2022 Voltas Customer Care's response Dear [censored]anshu, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. Regards, Voltas Online Team Jun 14, 2022 Updated by Shitanshu Singh Pathetic service by Voltas authorised service center. Once they take money for installation they don't care wheather your ac is installed properly or not. They will talk very rudely to customer and when u will be fed up by their service and take work from another local technician..they will say why have u called another person and u will be only discussing and mailing to service and call center. Really such a worst service by Voltas service center. Verified Support Jun 15, 2022 Voltas Customer Care's response Dear [censored]anshu, We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Regards, Voltas Online Team Jun 21, 2022 Updated by Shitanshu Singh Ite been months...but still my complaint is open and not resolved. Every time different person calls and asks the same thing...don't know why they don't read the email and answer on same..still no difference Jun 29, 2022 Updated by Shitanshu Singh No progress in Voltas services..they may provide good ac but can't provide a proper service and the main fault for service is authorised service centers who work with their own comfort, they don't bother for customer satisfaction.
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