[Resolved]  Voltas — Air conditioner servicing worst customer support

Address:

New Delhi, Delhi, 110024

I m one of the dissatisfied customer of Voltas, and make sure none of my known people go for Voltas.

This is to bring to your kind notice that on 30-Apr-2015, I requested for a.c. servicing, and on 2-May-2015, your engineer came to service, he was so incompetent to do the job despite being told by me. He wanted to do the servicing superficially and leave, when I insisted what is he doing, I have other acs also, of Ogeneral and LG in the same premises and user of acs from the last 30 years. Than some how he did it, but not up to the mark, left with all place dirty with filth all over, sat on the bed and kept his foot on the bed and tieing his shoe laces sitting on the bed. I told him what is he doing ? Are from voltas ? He said give me my fees I will leave, I paid him Rs. 500/- and he left.

Afterward I complained the same to your customer care, sent email also but no body responded. I had to go out for a year and now when I published it on social media, than your customer care or marketing or do not know contacted me twice, one Mr. Ranjan, Mr Sameer, etc.

I have been told by Mr Ranjan that 3rd party who were giving services had been changed.

Today, Mr. Sumit called and said that the same agency Geet Aircon, who are giving services to our area, is still there and are there for many years.

I have given the details to your good self in detailed, and I want action from your end, stern action falling which I will make sure that people in my contacts, RWAs in Lajpat Nagar and others shouldn't go for Voltas at all.

About 10 days back Mr. Chakravorty from voltas called and said it qill not happen in future, and sent the engineer for servicing, but on my utter shock, he also did the same thing, he was first of all came without appointment, and when allowed to do rhe work, he dis the service in 5 minutes, without opening the top cover.

It means they are being trained like that only. It is better you call the local person for service of youe ac but do not call voltas for servicing