Voltas Beko — Complaint Regarding Defective Voltas Refrigerator and Inadequate Service

Address: Vikasnagar district dehradun uttarakhand

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding a Voltas beko refrigerator model no DW239 Serial No:[protected]A24j107187 purchase on 14/4/2025 from Genius Enterprise Vikasnagar District Dehradun Uttarakhand

Within a short period o[censored]se, the refrigerator has developed several issues, including [“not cooling properly, ” “excessive noise, ” “leakage, ” heating after 1 hour rendering it unfit for regular use. I promptly contacted your customer service team and raised a service request [protected]

However, I am deeply disappointed with the response and handling by your service team. Despite multiple follow-ups, the issue remains unresolved. The technicians either do not show up as scheduled or provide inadequate support without any lasting solution. This lack of accountability and unprofessional conduct is unacceptable, especially from a reputed brand like Voltas. Beko

I kindly request the following:

Immediate resolution of the technical issue with the refrigerator.
If repair is not viable, a prompt replacement or refund as per warranty terms.
Action against the negligent behavior of the service staff.
A written confirmation of the steps being taken and a timeline for resolution.

Please treat this as an urgent matter. Failing a satisfactory response within [7 working days], I will be compelled to escalate this issue to higher authorities, consumer forums, and appropriate grievance redressal platforms.

Looking forward to your prompt attention and action.