Voltas Beko — Damaged product received. Harassment to senior citizens

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Online purchase

Damaged product received by my senior citizen parents on Nov 4, 2022 and no resolution of complainant, phone calls and emails. No proper communication even after 30 phone calls. Both of them are on insulin and under bad medical condition. Not able to get any solution from last 14 days .
ID- Y[protected], purchased from Croma