Voltas Beko — Door of Refrigerator (Bottom mount) fell down

Address:

Chandigarh

The 13 month old refrigerator door fell on 15.05.2023 and till now no solution. Technician visited, complaint assigned to Prince Enterprise, then Jeeves Consumer but no outcome.

The dealer Paras Enterprise, Service Manager (Ankush) and Area Service Manager (Mohit Singla) all are being contacted after many calls but no action.

The main (upper one) door which fell has developed dents and also the lower (freezer) door too. Moreover, the technician, service manager, dealer all make me feel that it's mishandling by me and my family not a defect. The refrigerator is at the same place since last thirteen months and normal daily handling/operations was done as we did to past refrigerators from childhood.

Very much embarrassing for my decision among friends/neighbours whom I had all praise for our Indian brand Voltas of Tata group. Inconvenience faced by my family in the last two weeks in summers can be imagined.

With this damaged box at my hope I feel my 34000/- have been looted.