Voltas Beko — Not providing bill

Address:

oltas Limited. Voltas House 'A', Dr. Babasaheb Ambedkar Road, Chinchpokli, Mumbai - 400 033, India.

I have raised a complain for my Dishwasher as it stopped working on 6th December 2022. Service was done on 7th December & machine being out of warranty payment was charged. But when I asked for the Bill, Technician said bill will be provided by the service center through mail/message. However after repeated calling to service center & Voltas Beko customer care & even sending mail no bill was provided till date. Every time I call they promise to provide it within 24 hrs, but then nothing happens. This is happening to me for 2nd time with same service provider. I think this violets consumer rights as well as cheating Govt. of India for tax.
Name of Local Service provider : Stack Refrigeration, Siliguri (WB), Contact No: [protected],
Voltas Beko Customer Care: [protected],

Pasting here the reply from Voltas:

WeCare Thu, Dec 8, 2022 at 4:54 PM
To: "narayandas.[protected]@rediffmail.com"
Cc: Arumoy Bhowmick
Dear Mr. Arumoy Bhowmick,

Greetings from Voltas Beko. Thank you for writing to us.

With reference to your email, we have forwarded your concern to our Kolkata Branch Service Manager to take immediate action and resolve the issue at the earliest.

Product: Dishwasher

Product Category: Table Top

Product Capacity: 8P
Request/complaint No: [protected]
Service Center Name: STAK REFRIGERATION
Service Center Number: [protected]
Branch: UPBG Kolkata

For any further query, would request you to send a Mail to [protected]@voltasbeko.com. Please feel free to call us on Customer Care - [protected]/[protected] for any further clarifications. Now you can also book your service request through our WhatsApp number [protected].

“You are valuable customer for us, we assure you to provide the best services in future."

Regards,
Ronak
Voltas Beko Team