Voltas Beko — Washing Machine not repaired

I had placed a complaint regarding my Voltas Beko front load washing machine on 11th May 2023 req no. [protected] for which i paid SR [protected] is Rs. 590 for visiting charges. After that technician suggested that drum inside the washing machine is broken. have to install new drum. and will be sharing estimate for the drum.

and till the date they haven't repaired my washing machine telling that part is not available.

If they dont have the part then why did they sold me the machine?

Need my entire money back of what i bought this machine.