Voltas — Customer support is not responding

Address:

New Delhi, Delhi

Dear concerned person; I have bought a Voltas !.5 ton split AC on 3/7/2013. It worked fine in the starting but now it has stopped cooling, My AC's model no. is 183DX which is being purchased by Shivam Enterprises, Najafgarh. I have filed a complaint with complaint number- [protected] stating my issues. The concerned executive told us that it will be taken care within 24 hours. We waited for 72 hours to let somebody come but there was no response. When we called customer support asking about the status, they said that they have resolved the complaint stating that it has been taken care of but their technician(cleaning the filter) 2 days back which was very shocking for us because Voltas company doesn't even bothered to send its technician to us.Then we filed a new complaint with number- [protected] on 6/6/2014 stating that issue is still persistent and we are facing issue. They registered the complaint saying they will come within 24 hours but it has gone to severe case now as nobody has come yet(6/11/2014). I and my family never expected this kind o[censored]nhealthy unsatisfied response from such a big brand "TATA". They don't even seem to care for their customers. they force people to go to consumer court for such issues. I request the concerned person to resolve it on high priority before we take any big step against them. The complaints are being registered with mobile number : [protected] and filed by : NITESH JAIN.