[Resolved] Voltas — Defective AC under warrenty period

sachin krishnan

from Mumbai, Maharashtra

Address:

Thiruvananthapuram, Kerala, 695021

Purchased 1 ton voltas 123cya from CROYODEL TRIVANDRUM on 9th April 2016.On August 1 week called for free service ..find out cooling problem..top up the gas .Next day fond out its compressor is not cutting off .Called the service center MICROCOOL Trivandrum, Through customer care ...sensor changed...after that the compressor is cutting off.but AC is not restarting..they told the complaint is due to fault PCB..they came with it, told it is not matching with the indoor unit..now the AC is not at all working..called the service center no proper replay...the voltas customer care is also not properly addressing the issue ...Please guide me ...

+2 photos

Was this information helpful?

No (0)

Yes (0)

Oct 9, 2016

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Voltas Customer Care's response Dear sachin krishnan,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards, Voltas Online Team

Verified Support

Dec 23, 2016

Voltas Customer Care's response Dear sachin krishnan,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team