Voltas — defects in a/c

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201309

Dear sir/mam,

I am going to write you this time with lot of anger and feels like i have been cheated by such a huge brand like voltas which in fact has tata's seal on it. It is really very pathetic and heartbreaking to say that everytime the issue raised by me dealt with total negligence and no one pays any heed to resolve the issue. Now please look the trailing email sent by you wherein you have escalated the matter to ghaziabad branch service head and have also provided the number of asm. I would like to draw your kind attention that when i have contacted him he informed me that now this time my matter will be dealt with care and no such problem will arise in future. However, last night when i switched on the a/c it was working fine and i assumed that not problem will occur from now onwards. But i was wrong, when i wake up my whole room was waterlogged and there was severe water leakage even when the a/c was switched off in the midnight, which in turn also damageed my speakers which were lying on the floor.
Now please tell me who is responsible for this. Please let me be very clear that now i will not agree in less than the replacement of the unit and i simply fed up the services provided by the voltas and it also strengthen by view that the services and management are being provided by the incompetent personnel which in any case will not agree upon the failure of their own. Actually no one is concerned about the pain being beard by the customer which is still in continuation right from the date of purchase.