[Resolved]  Voltas — Drainage Problem in Voltas 1.5 Ton Window AC

Address:

Gurgaon, Haryana

I have recently shifted to a new house and got re-installed Voltas 1.5 Ton Window AC through service request at Voltas Customer Care. Installation Fee of Rs 500 was paid as per the communication from Voltas Customer Care. After sometime I observed that drainage is not proper after installation and all water instead of coming out of drainage pipe is getting accumulated in AC frame. Due to this water was spreading on entire floor below the AC and going to verandah in lower floors causing problem to its occupants. When I contacted them again citing the problem in installation, they told me that I have to pay again fees of Rs 500 to get the problem corrected. When I reminded them the problem arose because of installation was not done properly, voltas people were rude and flatly refused to listen to it. This is just absurd and is openly fleecing of the customer. It is very shameful that a tata group company will stoop to such low level to make money. Customer service is one of the worst I have come across.