Voltas — Faulty AC and pathetic service

Galton

from Vasai-Virar, Maharashtra

Apr 28, 2022

Address:

Naigaon east

I have purchased a brand u new AC, after 2nd service I faced issue of not cooling and the entire gas was leaked out, I raised a complaint to customer service on the 22/04/2022 the mechanic came to check on 23/04/2022 and stated they will need to take the outside unit to the service center on 25/04/2022 but no one turned up, called the mechanic and customer service on 26/04/2022, was promised the issue will be actioned on 28/04/2022 on priority but still no sing of anyone to service it. It's such an inconvenience to leave other work and waste a day for the service man to come and get the AC fixed but still no one comes.

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Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2022

Voltas Customer Care's response Dear Customer (Galton),

We are sorry for the experience you had. We request you to kindly share your concern along with the complaint number or registered contact number at fb.com/msg/MyVoltas so that we can assist you further.

Regards,
Voltas Online Team

May 04, 2022

Updated by Galton Refer to SR No [protected]
Bad product & pathetic service even after speaking to escalation team and they had a word to their service manager and was promised the mechanic will be sent on Sunday 1/05/2022 and my issue will be resolved.and even after I personally followed up service manager on 1/05/2022 he confirmed the person will be sent for repair but once again my day went in waste because of the false promises made my the company staff. Not appreciated at all